Who are we

　　Kandu Health provides tech-enabled healthcare services for people recovering from stroke. We develop integrated solutions that aid in the stroke recovery process for stroke survivors, their providers, and care partners. Kandu Health empowers survivors to take charge of their recovery and achieve the highest quality of life possible.

　　In the United States, 8 million people are living with the effects of stroke. Historically, most investment in stroke care has focused on acute intervention. Kandu Health is working to fulfill an urgent need in healthcare by supporting stroke patients beyond the hospital through a team of clinically licensed navigators, community support groups, and our robust digital platform. Through our tech-enabled healthcare services, we strive to reduce hospital stays and readmissions, lower the cost of healthcare, and improve patient satisfaction. 

　　Our Culture:

　　Our small team environment means we count on everyone to contribute in a meaningful way. Your contributions will make an impact, everyday.

　　We have a strong culture of collaboration. You’ll be joining our diverse and talented team members to deliver life changing support for people affected by stroke.

　　Even though we work remotely, our culture keeps us connected. Our beliefs are at the core of how we do business:

　　Everybody deserves support.

　　Agency improves outcomes.

　　Quality of life directly impacts health.

　　Community support matters.

　　The opportunity to work with new and exciting technology with the mission of improving the lives of stroke survivors and their families. 

　　Employee Benefits include a stake in our collective success with stock options, competitive salaries, a 401k plan, health benefits, generous PTO, and parental leave program

　　We are currently not hiring but seeking to create a pipeline of qualified candidates for our amazing Kandu Navigator team. Apply (https://kanduhealth.com/join-our-team/) today.

　　SUMMARY/RESPONSIBILITIES:

　　SUMMARY: The Navigator will leverage assessment and direct intervention experience to identify, plan, and offer customized, easy to use, and flexible educational and coaching support to stroke survivors and their care partners through the Kandu Health digital App during the post-acute transition to home.

　　Under the clinical supervision and direction of the Lead Navigator, this role will be assigned a caseload to manage independently, composed of, stroke survivors, care partners and community resources, engaging them via fully remote tech-enabled healthcare services and app-based communication channels.

　　The Navigator will also serve as a primary point of contact to provide information about services, resources and clinical support within the survivor’s local community.

　　The Navigator will support key learnings for a stroke survivor and their care partner’s transition to home and life adjustments associated with the post-stroke journey. This role facilitates a smooth transition for continuity of care in preparation for a stroke survivor’s discharge home following an acute hospitalization.

　　The Navigator will provide support to an assigned group of survivors from a client hospital throughout the survivor’s 90-day post-stroke engagement with Kandu.

　　The Navigator will work collaboratively with a team and reports to the Lead Navigator.

　　ESSENTIAL NON-CLINICAL DUTIES AND RESPONSIBILITIES  

　　Demonstrates cultural sensitivity and diplomacy when working with the socioeconomic diversity of stroke survivors and care partners to quickly establish rapport, build trust and maintain ongoing relationships

　　Handles 40-50 survivors at any given time, with more complex diagnoses

　　Enhances hospital partner relationships and networks with senior internal/external partners, and is able to speak confidently about Kandu’s offerings. 

　　Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select the right course of clinical action. 

　　Resolves and assesses a wide range of issues in creative ways and suggests an appropriate approach to problem solving

　　Values innovation and actively contributes ideas to the continued development of the product and program

　　Possesses excellent writing skills with the ability to complete documentation within deadlines

　　Demonstrates the ability to work efficiently on multiple work streams 

　　Takes initiative to familiarize oneself with the Kandu program including learning content for survivor and care partner support throughout the 90 days post-discharge

　　Demonstrates resourcefulness in learning about stroke-related resources at the client hospital and in the survivor’s discharge to home location

　　Exhibits creativity and the ability to be innovative in a fast-paced environment with a lot of ambiguity and constant change

　　Strong organizational skills, flexibility, adaptability, and the ability to multitask required

　　Actively promotes and supports the Quality Management System, Quality Objectives, and Quality Policy

　　Applies all applicable procedures and processes according to Regulatory requirements

　　Actively promotes and support the company’s Management Review process

　　Informs responsible personnel of concerns involving clinical quality

　　Performs job functions in a safe and effective manner

　　Other duties as assigned.

　　ESSENTIAL CLINICAL DUTIES AND RESPONSIBILITIES:

　　Clinician shall perform the duties outlined below and other duties as assigned by Kandu Medical Services West PC (KMS) and/or Kandu Medical Services East, chartered, within Clinician’s scope of licensure and training. This practice will be in accordance with the highest degree of professional competence and meeting the highest ethical standards of the profession, and further perform all such duties in accordance with KMS’ guidelines. Clinicians shall comply with the terms and conditions of all contracts respecting medical services to be provided by KMS to contracting third-party clients and customers, and with the rules, regulations and procedures and the usual and customary duties of the clinical staff of any such contracting third parties. 

　　Clinician serves in the role of Navigator and will report to the Lead Navigator

　　Escalates clinical concerns to the Lead Navigator for review and troubleshooting

　　Provides direct support to stroke survivors and their families to efficiently manage a caseload of up to 40 stroke survivors engaging with them via fully remote, telephonic, and app-based communication channels

　　Demonstrates active listening and communication skills necessary to effectively coach survivors and their care partners

　　Ascertains educational needs and unmet social needs of survivors and care partners through continuous collaboration with the clinical care team, survivors, and care partners.

　　Facilitates a smooth transition for continuity of care in preparation for a stroke survivor’s discharge home following an acute hospitalization 

　　Available to take on survivor escalation calls (i.e. report of suicidal ideation, etc.) during non-work hours, weekends and holidays, as needed

　　Leverages assessment and direct intervention experience to identify, plan, and offer personalized educational and coaching support to stroke survivors and their care partners through the Kandu Health App during the post-acute transition to home

　　Supports key learnings for a stroke survivor and their care partner’s transition to home and life adjustments associated with their post-stroke recovery

　　Manages a caseload of higher needs individuals (higher functional needs, greater SDOH needs, greater number of impairments.)

　　∙  This includes, but is not limited to:

　　Conducting onboarding interviews, deploys assessments, and facilitates virtual support groups for stroke survivors and care partners 

　　Strategically deploying education and connecting clients with resources based upon case analysis 

　　Conducting social needs assessment and deploying related resources to improve transition to home and management of risk factors for readmission 

　　Performing remote home safety assessments and providing related recommendations or working with another clinical team member to ensure home safety assessment completion

　　Completing ergonomic evaluations and recommendations for return-to-work and other activities

　　Conducting health-related and quality of life assessments and providing related clinical recommendations

　　Strategies for socialization and engagement in exercise programming

　　Cognitive and behavioral health assessment and recommendations per scope of practice 

　　Recommendations for use of and training on adaptive equipment

　　Use of lifestyle medicine principles and lifestyle management such as medication management strategies, health behavior change, healthy meal preparation given survivor impairments, etc.

　　Facilitation of the “Take Charge” intervention for purposes of survivor planning and goal setting 

　　Psychosocial assessment and management

　　Provide support and outreach services to stroke survivors and care partners in the event of a critical incident (suicidality, abuse, neglect, etc.) 

　　Participation in multidisciplinary case conference meetings to discuss and plan for survivor and/or care partner needs

　　Salary Range: $93,600-113,000 annually

　　Please note that the salary information is a general guidance only. Kandu Health, Inc. considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills and internal equity, as well as location, market and business considerations when extending an offer

　　EDUCATION/EXPERIENCE:

　　5-8 years of experience in a patient-facing capacity, experience with caring for individuals post-stroke (in either personal or professional capacity) highly preferred

　　Certification in case management or additional case management training preferred

　　Occupational Therapist or Licensed Clinical Social Worker

　　Experience working with ethnically, culturally and racially diverse survivors, caregivers and staff

　　Proficiency in basic medical terminology

　　Logistical/Technical

　　Demonstrates the computer skills and knowledge necessary to effectively use and support various programs and digital applications

　　Familiarity with electronic medical record technologies preferred

　　Must have regular and reliable internet access to allow for team meetings via online platforms and online support of clients through synchronous and asynchronous means

　　Consistent access to quiet, private area for conducting client engagement without interruption

　　Timely follow up to stroke survivor/care partner questions within the Kandu mobile application

　　Continuous review of assessments and screening tools within the mobile application and follow up with Lead Navigator as appropriate

　　Preferred Qualifications

　　Training in coaching competencies, theories and methodologies

　　Group facilitation experience for management of stroke survivor support group cohort

　　Proficiency in conversational Spanish (writing and speaking) preferred

　　WORK ENVIRONMENT:

　　This is a fully remote position

　　This job does not offer relocation

　　SUPERVISORY RESPONSIBILITIES:

　　No direct supervisory responsibilities.

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