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Sr. Manager, Network and Mobility Provisioning Services
Sr. Manager, Network and Mobility Provisioning Services-March 2024
Little Rock
Mar 28, 2026
About Sr. Manager, Network and Mobility Provisioning Services

  As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

  WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

  To enable our business to expand our lead in a market increasingly enhanced by technology, Waste Management is undertaking a substantial technology transformation. We are seeking talented Information Technology professionals to join the Waste Management team who are motivated to help us transform the way we design, build and use technology. With your skills and experience, we look for you to combine your technical expertise with industry best practices in an effort to align information technology solutions with Waste Management business strategy.

  I. Job Summary

  The Sr. Manager of Network and Mobility Provisioning will provide support to over 50,000 employees, 1500 sites across North America while ensuring the availability of over 165 business critical applications at WM.

  This role will manage the day-to-day operations of the data and telecom circuit provisioning team. Including developing policies, procedures, and standards for the installment and maintenance of circuits. Has full authority for personnel actions. The provisioning Sr. Manager will provide the expertise in data and telecom circuit requirements gathering activities, carrier sourcing, carrier proposal comparative analysis, and support timely circuit delivery for effective Provisioning Lifecycle Management.

  The position will also prepare a cost proposal analysis optimizing costs, terms, capacity, maintaining circuit documentation, review monthly invoices and budget expense tracking, as well as working with carriers and subcontractors in the development of solutions to provide voice and/or data circuits and transport methods over fiber networks. The project management and account management skills through the lifecycle processes of both new circuit installations and decommissioning are required for this role.

  This role requires close collaboration with various internal and external technology and business teams. A customer-obsessed attitude with excellent communication skills are a must.

  II. Essential Duties and Responsibilities

  To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other Minor duties may be assigned and may vary by department.

  Oversee Circuit provisioning related functions, including onboarding and decommissioning of circuits across the enterprise.

  Responsible for circuit utilization analysis, capacity growth planning and expense management

  Responsible for extensive reporting; daily, weekly, monthly to keep all groups informed on all circuit information.

  Identify and manage IT-related risks and ensure that appropriate controls are in place to mitigate those risks.

  Oversee the team to ensure carriers provide competitive bidding that meet the requested service requirements.

  Lead efforts to ensure team manage request and review carrier service order forms, circulate orders for signature and, manage carriers to their commitment dates and delivery dates through the term of the service.

  Work closely with key area and digital stakeholders to ensure visibility to telecom expenses and circuit management.

  Develop and maintain metrics and reporting to measure the effectiveness of the enterprise IT Operations.

  Stay current with industry trends and advancements and assess their potential impact on our business.

  Collaborate with other departments and stakeholders to ensure that IT systems meet the needs of the organization.

  Ensure compliance with relevant regulations and industry standards.

  Establish project plans, timelines, and deliverables

  III. Supervisory Responsibilities

  The highest level of supervisory skills required in this job is management through one or more managerial levels. This includes:

  Direct supervision of full-time employees including management, team leads and individual contributor positions;

  May have indirect supervision of other full-time management and/or individual contributor positions.

  Responsible for leading a a team of highly skilled IT professionals, including hiring, training, and performance management.

  IV. Qualifications

  The requirements listed below are representative of the qualifications necessary to perform the job.

  A. Education and Experience

  Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience.

  Experience: Eight years of relevant work experience (in addition to education requirement).

  B. Certificates, Licenses, Registrations or Other Requirements

  Preferred: ITIL v3

  C. Other Knowledge, Skills or Abilities Required

  Must possess strong interpersonal skills and is a relationship builder; Must have a style that promotes respect, credibility and trust throughout the organization; Must be a business leader and a calculated risk taker; Results oriented and self-motivated.; Excellent written and verbal communication skills; Work independently without significant supervision; Ability and comfort to present ideas to a variety of audiences as required.

  V. Work Environment

  Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  Normal setting for this job is: office setting and/or landfill/outdoor.

  Benefits

  At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

  The expected salary range for this position is $133,455 - $203,343. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

  If this sounds like the opportunity that you have been looking for, please click Apply.

  Equal Opportunity Employer: Minority/Female/Disability/Veteran

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