This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11608679 About the Role

　　The Sr. Manager, Operations will own the oversight of day-to-dayactivities and execution of Carrier Support Operations within Brokerage.This includes managing 4 managers in Chicago, and 4 (dotted lined)managers in Monterrey, MX. They will direct their team to providingstrong carrier and customer service. They will multitask and continuallycollaborate with internal and external partners to ensure OKRs areachieved. Extensive knowledge, experience and management in a Brokerageenvironment is a critical success factor to the position.

　　What the Candidate Will Do

　　Employee Development Ownership (Coaching, Mentoring, Hiring, etc.)Monitor and hold team accountable for all key job functionsEngage Employees as business partners on a regular basis to discusscareer development, current performance, accountability and trainingopportunities (cross-account, cross-functional, etc.)Meet or exceed annual OKR and KPI targets.Develop, grow and maintain strong relationships through consistentand professional communications; effective, prompt and courteouscommunications with respect to difficult situations, relayingfailures, etc.Proactively identify and communicate issues, propose and implementsolutions for continuous improvement in regards to processes, costservice and profitabilityPartner with StratOps team on Support initiatives and priorities.Basic Qualifications

　　3-5 years of people management experience3-5 years of experience working directly with internal crossfunctional collaboratorsLogistics/freight experiencePreferred Qualifications

　　Managing OKR\'s and experience managing teams to KPI\'s and metricsExperience with ZenDesk, Excel, and OutlookExperience building relationships internally with partners fromnumerous teams and organizationsStrong stakeholder management skillsStrong verbal and written communication skillsBackground working with clients and speaking with clients regularlyHas worked closely with analystsAbout Uber Freight

　　Uber Freight is a logistics platform and partner with a mission toreimagine the way goods move to help communities thrive. Backed byinnovative technology and a dedicated team of domain experts, we providelogistics solutions that give shippers and carriers of all sizes greaterreliability, flexibility, and transparency so they can take control oftheir freight. With over \$17 billion in FUM, weve built one of theworlds most comprehensive logistics networks consisting of over 130,000digitally-enabled carriers and thousands of shippers, from smallbusinesses to Fortune 500 companies. For more, visit uberfreight.com.

　　EEOC

　　Uber Freight is proud to be an Equal Opportunity/Affirmative Actionemployer. All qualified applicants will receive consideration foremployment without regards to sex, gender identity, sexual orientation,race, color, religion, national origin, disability, protected Veteranstatus, age, or any other characteristic protected by law. We alsoconsider qualified applicants regardless of criminal histories,consistent with legal requirements.

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