Microsoft’s Cloud business is experiencing explosive growth, and the Capacity, Supply Chain & Provisioning (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world’s computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity planning and management, supply chain planning and execution, capacity provisioning, and decommissioning and dispositioning of datacenter assets worldwide.

　　Within Azure Hardware Systems & Infrastructure, the Spares and Warranty team is responsible for ensuring that the right spare parts, are in the right place, at the right time in support of delivering global capacity requirements.

　　We are looking for a Senior Program Manager able to develop and execute strategies to deliver Regional Service part Depots and related logistics capabilities (regional warehousing & distribution) at cloud scale in a dynamic, fast paced environment. This position is vital for enabling and empowering process & system change as part of the journey to world-class. The ideal candidate will have proven Supplier Relationship Management experience, previous spares/warranty warehouse management roles, and a passion for continuous improvement.

　　Responsibilities

　　Roles and responsibilities

　　Located onsite with outsourced provider to manage day to day business performance

　　Serve as a functional expert in logistics, transportation and warehouse management

　　Enable reverse logistics processes

　　Program management & analytics

　　Drive vendor compliance with Microsoft Security standards

　　Identifies process improvement opportunities and analyzes them for efficiency (waste, complexity, cost), effectiveness (achieves desired outcome), and quality

　　Responsible for managing continuous improvements and process initiatives

　　Collaborate with cross functional teams

　　Qualifications

　　Required Qualification

　　Bachelor’s degree in business, supply chain, industrial engineering OR

　　5+ years experience in warehouse and/or supply chain OR

　　3 years experience in Spares Parts & Warranty

　　Expertise on spares parts/warranty supply chain warehouse, logistics, inventory management and reverse logistics

　　Program management and analytics Preferred

　　MRP system experience and the ability to apply that knowledge to a complex, changing environment

　　Demonstrated bias for action and ability to drive clarity and eliminate ambiguity

　　Adept in program management in highly collaborative organizational models

　　Knowledge of service supply chain industry concepts

　　Experience with supply chain analytics and modeling techniques

　　Problem-solving skills with the ability to implement and drive continuous improvement actions to gain efficiencies in a matrix environment

　　Experience with SAP supply chain modules is desirable

　　Experience & knowledge in areas of Trade/ Customs and Dangerous Goods/hazardous compliance

　　Cloud/high tech supply chain experience a plus

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .