About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Program Manager will be responsible for leading cross-functional teams in the planning and execution of all Government telecom projects in support of the U.S Department of Homeland Security (DHS) Office of Inspector General (OIG). The Senior Lead Program Manager must successfully implement and support projects, such as proposal support, project scheduling (Microsoft Project), operational support systems, ordering, inventory, transition/implementation performance reporting, budgeting/forecasting, training, customer care, operations, program management plans, change management plans, resource plans, quality assurance plans, and risk management plans.

The Main Responsibilities

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Direct liaison between the customer and Lumen Government Services (Contract Program Office, Pre-sales, Business Development, Planning and Execution, Project Management, Customer Relations, Billing and Contracts) to ensure all contractual obligations are met.

Responsible for reviewing, developing requirements, and working with appropriate teams to answer proposal requirements resulting from Government Statement of Work, Task Orders, and Modifications. Lifecycle Management of Government Contracts.

Program Management Reviews (PMR’s) to include both customer and senior level Lumen management.

Assist at the ground level with the integration of services and billing from Lumen’s portfolio of voice, data, hosting, cloud and managed services.

Manage and implement complex data services installations to include both domestic and international services.

Ensure the timely and accurate delivery of all weekly, monthly, quarterly, semi-annual and annual contract deliverables.

Initiate change management reviews and contract modifications, and identify requirements for product and IT development

Build and maintain excellent customer relationships, especially with the contracting officer’s technical representative (COTR) and senior management

What We Look For in a Candidate

Unified Communications as a Service (UCaaS) and Audio-Conferencing Services (ACS) experience.

7 to 10 years of Federal Telecommunications Program Management and customer liaison experience

Knowledge of the Networx Universal and Enterprise GSA Contract vehicle

Working knowledge of Microsoft Project and associated Microsoft Office suit

Ability to prepare customer and high-level management PowerPoint Presentations

Project Management Professional / Project Management Institute (PMP/PMI) certification

Solid understanding Cisco Unified Communications as a Service (UCS) installation activities for federal government agencies desired

Strong working knowledge of Lumen Ordering and Provisioning processes desirable

Experience in the transition, implementation, management, and execution of large-scale Federal Government Contracts including vendor management

Successful experience in the development of proposals for Federal programs

Strong verbal and written communication skills

Public Trust Clearance

Must meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation)

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$94420 - $125890 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$99390 - $132510 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$104360 - $139140 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$109330 - $145770 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 334721

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

94420

Salary Max :

145770

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

08/23/2024