Company Description

　　Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

　　Job Description

　　As Global Renewals Program Manager, you drive strategic programs and projects for our Global Renewals team. You're responsible for planning, reliability, and automation of our Renewals systems and processes and working with our internal business partners to align these processes within our systems and tooling. The role focuses on ensuring our renewal systems and reporting are enhanced based on our business needs with the aim of helping the Renewals team scale and exceed business outcomes.

　　In this role, you'll be the main communication channel between Renewals Leadership and Business Systems teams regarding JIRA stories and special projects. You'll also be responsible for collaborating with our Post-Sales GTM Enablement and Sales Enablement organizations to deliver team enablement on existing and future programs and processes. The ideal candidate is a high-energy, driven individual with enablement experience and appreciates working in a fast-paced, dynamic environment.

　　Responsibilities

　　Responsible for leading complex data analysis and problems to resolution

　　Partner with Salesforce Architects to enhance existing and implement new process design and automation.

　　Partner with Renewals stakeholders and Business Systems to manage program/project-related epics, stories, and releases.

　　Align with internal global teams to break down details of issues and solutions needed.

　　Coordinate with all primary internal operations for automated and reliable systems

　　Generalist mindset and thought process about company products, mission, and long-term strategy.

　　Strong understanding of operations process and life cycle for sales, partner team, renewals, licensing, finance, and compliance

　　Internal operations systems knowledge for global operations

　　Work with business partners and Renewals team members to lead end-to-end testing of new solutions before production launch.

　　Present and communicate the status of the project to management for global initiatives.

　　Partner with Post-Sales Enablement to ensure that process enablement is scoped and delivered effectively.

　　Lead solution sessions for global process change

　　Accountable for the project Risk, Issue, and Change Management processes, analysis, reporting, and escalation, developing, maintaining, reviewing, and disseminating all Renewals documentation.

　　Responsible for managing multiple large and complex projects at one time.

　　Obtain stakeholder buy-in and proactively manage expectations throughout program and project lifecycles.

　　Adhere to and promote project management tools, procedures, and best practices.

　　Ability to simplify and explain complex products and procedures.

　　Meet with project stakeholders to capture business requirements, critical milestones, and dependencies.

　　Build relationships with key business stakeholders and establish ongoing cross-functional collaboration with Sales, Business Systems, Post-Sales, Marketing, and Product Management organizations.

　　Qualifications

　　Minimum Requirements

　　Bachelor’s degree or equivalent work experience.

　　A minimum of 7 years successfully managing large and complex projects from inception to completion, overseeing direct/indirect reports and vendors.

　　Preferred Requirements

　　Experience with product development and production support areas.

　　Knowledge of project management tools, principles, and methodologies.

　　Proficient with MS Office applications including Word, PowerPoint, Excel, and Project.

　　Strong internal and external client-facing skills.

　　Proven ability to work under pressure; ability to handle multiple conflicting priorities.

　　Team awareness - recognizes and understands personal and team dynamics and relationships; empathizes with stakeholder concerns; recognizes motivational issues and effectively influences more desirable outcomes or provides incentives, as necessary.

　　Pragmatic and flexible in project management approach, tailoring their style to the needs of their projects, teams, and business partners.

　　Knowledge and participation in medium to large projects that use agile methodologies.

　　Strong business analysis skills and strategic thinking; experience managing high-risk projects.

　　Demonstrated organization and team-building skills.

　　5 years + of experience in complex data analysis and problem-solving

　　5 years + of experience in Salesforce mechanics for opportunity life cycle and inner workings

　　5 years + of experience in Renewals and/or Sales commercial process development

　　Additional Information

　　DOE, annual salary is $131K - $165K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.

　　All your information will be kept confidential according to EEO guidelines.

　　We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.