Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

　　When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

　　Join Visa: A Network Working for Everyone.

　　Job Description CS Onboarding & Advisory Services is a team of specialized project and program managers providing high touch support for strategic projects and non-routine client requested initiatives which would benefit from Visa technical expertise.

　　This position serves as Visa Project Manager (PM) for implementation services provided to Clients with specific focus on new client onboarding (including fintechs), strategic, multi-market and multi-solution and multi-phased projects. Given the complexity of the project, the PM will perform the role of an Advisor and deliver consultancy services to the client.

　　This is an individual contributor responsible for high-touch delivery while solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a critical touchpoint with Visa Clients, to ensure the implementation is executed successfully with a Go Live objective.

　　In this role, you are expected to

　　Lead and execute Visa client projects across new client onboarding and strategic client projects to ensure customer expectations are exceeded while maximising Visa Solution adoption and implementation in parallel to product developments and a changing landscape Drive pre-sale discussion, dealmaking and pitching activities to deliver technical advisory services on deep dive topics to solve clients’ technical and operational challengesCoordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions Prepare and maintain detailed project plans, risk mitigation plans, status reports, and issues logs to enhance internal and external communicationsGather and document project requirements while providing client consultative guidance on Visa regulations, fees, features and functionalityRepresent client system and operational requirements to internal Visa organizations. Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor Set priorities, influence others, manage client expectations and multi-task under tight deadlines Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments Orientation towards quality enhancement and process improvement, proactively identify opportunities and implement recommendations to increase service quality and efficiencyAssume appropriate decision-making authorities to ensure flawless execution of project objectives Coordinate internal Visa resources to ensure delivery on commitments  This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

　　Qualifications What you will need:

　　We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:

　　Bachelor’s Degree or equivalent qualificationA minimum of 10+ years’ experience in a customer support role in financial services, payment card, software or information servicesPossess deep Subject Matter Expertise in multiple areas such as card payment systems, products and services, project management, gained through years of experience supporting clients and new product implementations within a payment processing environmentStrong interest in driving sales and derive huge satisfaction in delivering value to clientsThe ability to successfully manage competing priorities while serving as a positive influence across the organization.Be able to communicate complex, technical concepts in a focused and well-organized mannerBe able to learn and acquire knowledge in new technologies in keeping step with market developmentsGood analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutionsSelf-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.Excellent project management skillsEffective verbal, written, presentation and interpersonal skillsDemonstrated ability to articulate complex technical terms or processes into business language

　　What will also help:

　　Willingness to take on new challenges, explore new ideas and be flexible with changing prioritiesAbility to operate with ambiguity and strive towards an optimum outcome for Visa and our clientsTeam collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.