A Little About Us

　　Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world’s fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the full power of Postgres, whether on premises or in the cloud, with high availability, reliability, scalability, and security.

　　We’re #1 in Postgres. We aspire to become #1 in Postgres AI. We’ve been major contributors to Postgres since the beginning and we are proud to call thousands of boundary-pushing customers our partners. Proud though we are, we are not resting on our laurels. There’s plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure.

　　EDB empowers organizations to take control of their data. As one of the leading contributors to the vibrant and fast-growing Postgres community, EDB is committed to driving innovation in AI, data and enterprise database technology. Our work is fueled by creative, dedicated people who are committed to help our customers and the community take Postgres everywhere. Join us!

　　Job Summary

　　As a Senior Cloud Support Engineer for EnterpriseDB’s Cloud experience, you will be acting as our customer guide to understanding product use, best practices, and common strategies for a successful Postgres configuration and management. This role requires the ability to analyze and communicate effectively with our customers to help them understand, implement and use these products. Additionally this role will require frequent liaising with our development teams on complex issues and typical feature requests. This role reports to our Sr. Director, Cloud Database Support and will be responsible for learning, applying, and collaborating to improve our customer experience and product value. Your voice is an advocate and a guide of confidence to our customers.

　　Candidate Note:** We are looking for candidates who are located on the west coast of the U.S. This role is 100% remote with the required work schedule of Sunday to Wednesday 8 AM to 6 PM PST.

　　What your impact will be:

　　Work directly with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for Postgres, our Cloud experience and customer common-use tooling.

　　Collaborate with and mentor junior support engineers to triage issues, create reproducible test cases, file Development requests, and offer patches when possible.

　　Collaborate with Development resources as it pertains both to our Cloud experience and relevant products.

　　Document solutions, procedures, and standards for customers as well as for internal use.

　　What you will bring:

　　3-5 years of significant experience with PostgreSQL or 7+ years of experience with Oracle, MySQL, MongoDB, MS SQL, Cassandra or other contemporary database technologies as a senior database administrator or database support engineer

　　3-5 years of cloud platform experience in use of compute, networking, storage, application and database services (Microsoft Azure, Amazon AWS, or Google GCP preferred)

　　1-2 years of experience with common monitoring tools for cloud-native environments, such as Datadog, Grafana, prometheus, logs.io, or cloud-specific monitoring technologies

　　Bachelor's degree in Computer Science or equivalent knowledge

　　Working knowledge of PostgreSQL third-party tools (i.e., pgpool, slony, pgbouncer, etc.)

　　Outstanding communication skills (both written and verbal)

　　Strong problem-solving skills for abstract and complex issues

　　Quick-thinking, able to work well under pressure

　　Adept at documenting efforts, actions, and results

　　Experience liaising with Engineering teams

　　What will give you an edge:

　　5-7 years Technical Support experience

　　Recent working experience Python, Golang, and/or C/C++ 3-5 years Experience with Docker & Kubernetes

　　SRE experience, including SLO/SLI, common architectural patterns, IaaS, or CI/CD orchestration

　　1-2 years of experience with Ansible, Terraform, Puppet, or Chef

　　#LI-Remote

　　EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to Modern Health to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to June 2024! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.

　　We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!

　　EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.

　　EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.

　　#LI-Remote #BI-Remote