Business Systems Analyst

What you can expect:

Zoom’s Business Applications team is looking for a Sr. Business Systems Analyst (BSA) to support our dynamic New Service Introduction (NSI) team. This position will partner with Zoom’s Product Managers to elicit business requirements and collaborate with multiple technology teams, driving solutions to improve Zoom’s customer adoption. The role seeks an experienced, driven self-starter with a 'can do' attitude to support NSI and Commerce Enablement initiatives.

About the Team:

The team focuses on NSI offer enablement, implementing system changes to introduce new products to direct, channel, and online markets. We work with product managers, operations, including sales, channel, finance, billing, and pricing teams across Zoom.

Responsibilities:

Serve as an SME and advisor in processes for product Go-To-Market launches, including Lead to Cash, Subscription Billing, and User Licensing.

Partner with Product Managers, Sales Ops, Finance, and FPA to understand needs and gather business requirements for system changes in Product Launches.

Collaborate with Engineering technology teams to define functional requirements, process flow diagrams, and actionable tasks in a dynamic, agile environment.

Work with the delivery team on development, manage testing activities, and perform post-launch monitoring.

Lead system and user acceptance testing, negotiate with business stakeholders, triage defects, and obtain stakeholder sign-off.

Establish detailed project plans and deliverables while communicating status, risks, and issues to both technology and business leadership.

What we’re looking for:

A BS in Computer Science, Management of Information Systems, or equivalent.

12 to 15 years of experience analyzing business requirements, developing and documenting process flows and solution designs, and testing new functionality.

8+ years of experience self-managing projects in fast-moving and dynamic environments, including developing project/sprint plans and reporting project status to executives.

Experience collaborating with business stakeholders, solution architects, developers, and testers to drive end-to-end solutions.

Functional experience in Order to Cash areas, including CPQ, eCommerce buyflows, Billing, and License Provisioning.

Experience with supporting technologies such as JIRA, Confluence, Figma, Lucidchart.

Experience with systems like Salesforce Sales Cloud, Zuora, and Oracle Financials.

Expertise in business process modeling and diagramming (swimlane and sequence diagrams, process flows, UML, wireframes).

Salary Range or On Target Earnings:

Minimum:

$124 000,00

Maximum:

$271 200,00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

02/22/25

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8wd=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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