Description

　　Introduction

　　Do you want to join an organization that invests in you as a(an) Sr Application Analyst? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

　　Benefits

　　HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

　　Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

　　Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

　　Free counseling services and resources for emotional, physical and financial wellbeing

　　401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

　　Employee Stock Purchase Plan with 10% off HCA Healthcare stock

　　Family support through fertility and family building benefits with Progyny and adoption assistance.

　　Referral services for child, elder and pet care, home and auto repair, event planning and more

　　Consumer discounts through Abenity and Consumer Discounts

　　Retirement readiness, rollover assistance services and preferred banking partnerships

　　Education assistance (tuition, student loan, certification support, dependent scholarships)

　　Colleague recognition program

　　Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

　　Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

　　Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

　　Note: Eligibility for benefits may vary by location.

　　You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Sr Application Analyst like you to be a part of our team.

　　Job Summary and Qualifications

　　The Senior Application Analyst responsibilities include leadership and facilitation of resources on application activities, to include, second and third tier application support. This role will also lead projects related to upgrades and new application implementations. This resource will be an escalation point for application support and drive implementation and utilization of key applications they are assigned. They will understand and assist in developing and driving the roadmap for their assigned applications. This individual must respond to application/system issues by taking primary responsibility to ensure resolution and ongoing stability of the product. They will prioritize their work independently based on customer needs and departmental priorities. In addition, they will escalate and drive resolution of business, clinical, and technical concerns. This role will generally have greater responsibility than junior level Application Analysts, be recognized as a mentor and coach for the team, and help to onboard junior-level Application Analysts.

　　Supports team, division, and multiple facilities as a key IT resource for application implementation and support with greater responsibility than analysts junior to the role

　　• Knows and applies the fundamental concepts and principles gained through experience to solve a range of advanced/complex problems

　　• Considered the Subject Matter Expert (SME) for key applications as assigned

　　• Leads or facilitates multi-facility application implementation initiatives

　　• Provides support by working with enterprise and facility resources as an application SME to resolve service desk incident tickets with an increased responsibility over analysts junior to the role

　　• Participates in on call rotation and/or after hours support as needed

　　• Collaborates with enterprise, division and/or facility resources to monitor and facilitate new application testing and implementation with an increased responsibility over analysts junior to the role

　　• Works with division and facility resources to develop policies and procedures, develop best practices and deliver training as needed

　　• Leads process improvement efforts to streamline efficiency that require greater accountability than analysts junior to the role

　　• Collaborates with division and facility leaders to actively promote and support a broad range of division application standardization, utilization, integration, and optimization efforts

　　• Proactively leads and conducts facility rounding to ensure support needs are met, interactions documented, and issues escalated as needed.

　　• Leads and mentors junior analysts in service management operational policies and best practices, contributing to enterprise and IT service management goals.

　　• Assists the manager in development of business cases for new solutions as assigned.

　　• Analyzes and creates action plans based on application data and reports

　　• May perform application audits based on policies and procedures

　　• Partners with teams across divisions and enterprise to develop best practices, track trends, share technical expertise, and improve application efficiency with an increased responsibility over analysts junior to the role

　　• Promotes system security and patient confidentiality and helps ensure compliance

　　What qualifications you will need:

　　Required:

　　• Works independently with general supervision.

　　• Acts as a resource for colleagues with less experience

　　• Elevated understanding of healthcare and/or IT operations and application support processes and workflows

　　• Demonstrated ability to establish and build strong relationships across a broad range of personality types

　　• Demonstrated ability to communicate effectively with leaders, customers, clinicians, and colleagues verbally and in writing

　　• Demonstrated customer orientation • Advanced leadership and excellent teaching abilities

　　• Demonstrated advanced computer skills • Understanding of reporting tools functionality and capabilities

　　• Must have transportation to assigned work locations

　　Preferred: • Proficiency in various programming and application reporting tools

　　EDUCATION: • Bachelor's degree preferred or equivalent work experience

　　EXPERIENCE: • 5+ years’ experience in application support or related work experience

　　CERTIFICATE/LICENSE: Valid state driver’s license and proof of auto insurance, if applicable.

　　PHYSICAL DEMANDS/WORKING CONDITIONS (Specific statements of physical effort required and description of work environment; e.g., prolonged sitting at CRT., required travel %)

　　PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone will be required.

　　ITG (https://hcahealthcare.com/) transforms healthcare and gives people healthier tomorrows . We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward . We do this by seeking, embracing, developing, and delivering technology for patient care.

　　HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

　　"Good people beget good people."- Dr. Thomas Frist, Sr.

　　HCA Healthcare Co-Founder

　　We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Sr Application Analyst opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

　　We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.