About Us

　　Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

　　Notice for California Residents - California Privacy Policy (https://www.resurgent.com/ccpa#privacy)

　　Summary:

　　Inbound Correspondence Processors I use their process knowledge to review and disposition Correspondence scanned into the CS-FCRA queue.

　　Responsibilities:

　　Utilize the Correspondence Reference Guide as the Primary Source for IC Work Instruction

　　Identify and execute required actions regarding information received on Resurgent Accounts, while adhering to all state and federal laws

　　Evaluate consumer correspondence documents to determine appropriate actions, status, routing notation, and follow-up

　　Maintains established levels of productivity, efficiency, quality and error rates to ensure company standards are met

　　Maintains the integrity and accuracy of the reporting information through manual changes using appropriate systems

　　Communicate verbally and in writing to Sr. Rep and Supervisor regarding workloads, questions, tardies, and absences

　　Qualifications/Skills:

　　Ability to work in a detail oriented, time sensitive environment

　　Strong time management skills

　　Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards

　　Ability to handle confidential material in a professional, ethical manner

　　Excellent communication and interpersonal skills and ability to communicate effectively at all levels in person, by phone and by email

　　Exhibit excellence in customer service and the ability to serve others

　　Professional appearance and attitude

　　Proficient with Microsoft Office

　　Sitting and reading for long periods of time

　　Educational Requirements:

　　High school diploma or equivalent

　　Some college or equivalent work experience desired

　　Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

　　Technically speaking, Resurgent Capital Services manages domestic and international debt portfolios. But, if you were to ask any of our employees what we do, you might get a slightly

　　different response.

　　They might tell you that we create opportunities out of challenging situations. For ourselves. And for our clients. It’s what we call “building bridges.” And here at Resurgent, we’re building stronger bridges every day. Founded in 1998 and located in Greenville, SC, Resurgent works with some of the nation’s largest credit grantors and debt purchasers. Our employees share common values that are embodied in the people who make our company their home. Our employees’ actions are guided by “Results-Driven Process Management” or RPM—a rigorous measurement of financial and operational performance. This process, coupled with our people, has enabled Resurgent Capital Services to achieve industry-leader status. Whether dealing with customers directly or indirectly, our employees are trained in a variety of disciplines. Management. Operations. Collections. Financial or statistical analysis. Information Technology. In every discipline, regardless of position, all of our employees bring energy and high standards to the work we do.