Summary:

　　To contribute and support the team responsible for the execution of payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required

　　Main Responsibilities

　　Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs

　　Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs

　　Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks

　　Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities

　　Ensure Tickets and Calls are responded within SLA timescales and to a high standard

　　Support System Maintenance Testing

　　Liaise and transact with Third Parties

　　SOC Controls completed on time and with the necessary evidences

　　Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence

　　Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice

　　Maintenance of DWIs to ensure processes are up to date and reflective of the service

　　All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

　　Highlight to Service Manager any deviations from the standard scope of service

　　Ability to recognize and deal appropriately with sensitive and confidential information

　　Time Recording to be completed accurately and on time

　　ALIGHT Security Standards are adhered and followed

　　Contribute to team meetings and raise any issues immediately to your Service Manager

　　Ensure you are up to date with all ALIGHT HR announcements and communications

　　Build good relationships with all lines of businesses where appropriate

　　Update internal stakeholders, when needed, in a timely and accurate way

　　Participates in projects and activities as needed and assigned

　　REQUIRED EXPERIENCE

　　Professional / Job Experience

　　Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint

　　Flexibility to support a global and fast paced environment

　　Attention to detail

　　Excellent written and verbal skills

　　Self-motivated and a willingness to learn

　　Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

　　Education and Training

　　Essential

　　BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience

　　2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.

　　HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred

　　Desirable

　　Experience working with HR and payroll dataWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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　　About Alight Solutions

　　Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .

　　Our values are the essence of who we are:

　　Champion people. We are empathetic and have created a place where everyone belongs. And we win together.

　　Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.

　　Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.

　　Our Colleague Experience

　　At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

　　We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.

　　Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.

　　Help us reimagine how people and organizations thrive!

　　Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.

　　@AlightSolutions