Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00039279You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

　　GENERAL DESCRIPTIONThe State Office of Risk Management is diverse and inclusive state agency looking for a Receptionist in the Intake Management Department. In this entry-level administrative support position, you will be the first friendly voice who represents the agency for clients, claimants, and vendors. Become part of a growing team that offers upward momentum towards job growth into other positions in the Office such as claims, finance, or risk management. If you are friendly and reliable, and want to be part of the SORM family, we encourage you to apply.SORM is a diverse and inclusive state agency. We serve the public by directly serving other state entities with their workers compensation claims, insurance and risk management programs, and continuity of operations (COOP) plans. SORMs unique culture embraces communication, creativity, and critical thinking. We hire results-oriented, curious, innovative, and adaptable people with a strong desire to help our clients, and one another, succeed. SORM continually seeks to enhance the agencys expertise and service by hiring talented people whose aspirations align with the Offices vision. If you are a service-minded professional looking for the stability of state service, we would love to visit with you.As a state employee, you are automatically enrolled in the states retirement plan, and are eligible for additional health insurance benefits.ESSENTIAL POSITION FUNCTIONSServes as the agency Receptionist, answering phones, transferring calls to the appropriate staff, greeting visitorsDate stamp and sort documents from the TDI-DWC office and forward to the Document Processing Department for processing. Print and sort faxes according to document type and forward to DPD for processing.Periodically check the agencys central e-mail account and print, sort and forward the documents to the DPD or processing.Maintain coordination of id badges for visitors and employees.Create and process return to sender letters to return mail that does not belong to SORM.Prepare out-going mail which includes medical bills being returned to providers.Periodically check the agencys voice mail box for messages.Provides excellent customer service.Performs related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work scheduleEnsures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrityQualifications: MINIMUM QUALIFICATIONSEducation: Graduation from a standard senior high school or equivalentOne year full-time experience working in general office, complex clerical, secretarial or closely related field; may substitute thirty credit hours from accredited college or university for the required experienceKnowledge of general office or administrative practices and proceduresKnowledge of organizational behavior, including assuming and sharing responsibilitySkill in working under pressure and meeting deadlinesSkill in organization.Skill in long-range and short-range planning.Skill in using a computer for word-processing and data entry/retrievalSkill in providing customer service.Skill in gathering and analyzing accurate and relevant information.Skill in effective oral and written communication [Writing sample to be submitted at the time of interview]Ability to receive and positively respond to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to provide excellent customer serviceAbility to work more than 40 hours as needed nd in compliance with the FLSAAbility to work 8 a.m. 5 p.m., Monday through FridayAbility to lift and relocate 30 lbs.PREFERRED QUALIFICATIONSGraduation from a four-year accredited college or university with a bachelors degreeTO APPLYAll applications for employment with the State Office of Risk Management must be submitted electronically through www.WorkInTexas.com. A State of Texas application in WorkInTexas(WIT) must be completed to be considered OR Submit a State of Texas Application for Employment to: Attn: Linda Griffin, State Office of Risk Management, P.O. Box 13777, Austin, TX78711-3777. Military Crosswalk information can be accessed athttps://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdfTHE SORM IS AN EQUAL OPPORTUNITY EMPLOYER