Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

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Time Type:

Full time

Department:

PACE Social Services

All Locations:

26 Sturgis Street - PACE Winthrop, Revere PACE - 10 Garofalo Street

Position Summary:

Join PACE! As part of a dynamic Interdisciplinary Team (IDT) in an innovative model of care, you will work closely with participants and their caregivers to help them continue to live safely in their homes and communities as independently as possible. You will work in an integrated primary care and behavioral health setting to support participants in their homes and at one of our PACE centers.

Social services case management position in the PACE Social Work Department assisting participants with various "social determinants of health" (SDOH) needs including housing, food insecurity, benefits and more. Work closely with a supportive interdisciplinary medical team supporting the PACE participants and their families.

Full-time position to act as case manager and support for the Neighborhood PACE Social Work department. Work with older adult participants and families to assist with vital "SDOH" (Social Determinants of Health) issues including housing, food insecurity, benefits access, and more. An ideal candidate will be knowledgeable about community resources, be detail oriented, able to multitask, and possess excellent communication and computer skills. Must hold a Bachelor’s degree in social work or related field OR have two years of relevant work experience in a community setting. Bilingual (English/Spanish) required. Automobile required.

Participant Navigator Responsibilities

Builds trusting relationships with participants

Provides assistance with housing applications; maintains records of pending applications; provides follow-up on applications

Acts as liaison and provides housing advocacy with various housing organizations on behalf of participants

Assists with case management tasks including, but not limited to: Food Stamps/DTA applications and re-certifications, Safelink/Assurance phone assistance, scheduling RIDE interviews, Social Security income verifications, calling Social Security to troubleshoot issues

Researches and provides participants with resource information, such as food pantries, support groups, immigration assistance

Provides money management assistance and act as liaison to representative-payees

Implements supportive interventions such as check –in calls under the direction of the social worker

Performs community outreach and accompanies participants with exceptional hardship and need to appointments in special circumstances.

Consults appropriately with clinical staff

Thoroughly documents all communication with participants in the medical record in a timely manner

Demonstrates excellent customer services skills and cultural competency with participants and caregivers of diverse backgrounds

Demonstrates strong commitment to participants, resolves case management issues as expeditiously as possible to participant satisfaction. As representative of PACE and NeighborHealth, maintains a highly professional, courteous and respectful manner with participants, caregivers and colleagues

EDUCATION:

BS or BA in social work or equivalent work experience in a community settingEXPERIENCE:

One year work experience with the elderly preferably in an interdisciplinary team settingSKILLS/ABILITIES:

Bilingual in English and Spanish

Flexibility, creativity and good customer service skills.

The ability and willingness to assist outside of traditional roles and with many disciplines.

Good computer skills.

Requires travel between the PACE centers.

Benefits:

Medical, Dental, And Vision Coverage

Life And Disability Insurance

401(K) Retirement Plan

Tuition Reimbursement

Flexible Spending And Transportation Accounts

Paid Holidays, Vacations, Sick, And Personal Time

Generous Staff Development Benefit

Excellent Malpractice Coverage

Pet Insurance

Free Parking

And Much More

Pay:

Starting hourly rate: $23.66 up to $35.48 based on experience.

NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.

There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.

We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!

Medical Dental Coverage

Life and Disability Insurance

Privileges at Boston Medical Center for Providers

401(K) Retirement Plan

Educational Assistance

Flexible Spending Transportation Accounts

Paid Holidays, Vacations, Sick and Personal Time

A Generous Staff Development Benefit

Excellent Malpractice Coverage

A Designated Medical Staff Office for Physician Support

Free Parking

And Much More…