ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Under the general supervision of the Supervisor, Housing Social Services, the Social Service Coordinator is responsible for providing case management and recreational services coordination for residents of a senior housing facility. Specific duties and responsibilities include:

　　Actively coordinate day-to-day on-site services for residents and ensure all service provision is representative of RiseBoro’s mission

　　Conduct non-clinical annual assessments of residents to determine wellness and social needs

　　Provide ongoing case management, assistance, and advocacy, providing information and referrals to community services as needed

　　Assist clients with benefit entitlements i.e. SSA, SSI, SNAP, Public Assistance, Medicaid, Medicare, and private insurance

　　Conduct advocacy for benefit services as needed

　　Educate residents on the available on-site and community services

　　Prepare and maintain up-to-date resident records/personal information i.e., eligibility information, services provided, and all relevant correspondence

　　Document contact with residents, families, and providers

　　Conduct monitoring services through home visits and telephone calls

　　Deliver services with sensitivity to the client's cultural and socioeconomic characteristics

　　Work collaboratively with community partners to ensure residents can age in place, including coordinating homecare services and proper discharge planning from inpatient facilities

　　Organize and assist with resident social activities i.e. group birthday parties, picnic trips, and other yearly events

　　Organize and conduct outreach for educational workshops based on resident interests and needs

　　Provide on-site services weekly for a minimum of two (2) other assigned senior buildings, and coverage to additional sites as needed

　　Ensure and encourage resident participation in educational workshops and provide proper translation of materials as needed

　　Coordinate weekly planned activities and classes; observe classes for program evaluation, and change assessments

　　Ensure and encourage resident participation in educational workshops and provide proper translation of materials as needed

　　Communicate with on-site property management and maintenance staff on resident issues

　　Other related duties as required by the Supervisor

　　COMPETENCIES

　　Experience in social services setting preferred

　　Experience in customer or client services required

　　Bilingual Spanish/English speaker required

　　Excellent verbal and written communication skills

　　Ability to multitask and problem-solve as needed

　　Ability to work collaboratively as a team and independently

　　Ability to develop positive relationships i.e. clients, family members, colleagues, etc.

　　Ability to maintain professionalism under stressful situations and maintain confidentiality

　　Ability to travel to different sites for home visits and appointments

　　Commitment to RiseBoro’s mission, vision, and values

　　Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities

　　Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

　　EDUCATION and EXPERIENCE

　　High School Diploma or equivalent required

　　An Associate or Bachelor’s Degree in social work, psychology, or a related field preferred

　　EEO/Affirmative Action Policy Statement

　　It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.