At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

　　Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

　　Owens & Minor teammate benefits include:

　　Medical, dental, and vision insurance, available on first working day

　　401(k), eligibility after 30 days of employment

　　Employee stock purchase plan

　　Tuition reimbursement

　　Development opportunities to grow your career with a global company

　　ABOUT THE COMPANY

　　Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

　　JOB SUMMARY

　　The Sleep Specialist will provide excellent customer service and product information, solutions and relevant details to CPAP patients about their usage compliance. Most importantly, this position provides above and beyond communication with our patients, so they understand usage compliance requirements and are provided the educational support to meet them. Key responsibilities for creating a positive, patient-centric environment include:

　　Work the patient monitoring portal groups - Complete outbound calls to all patients who fall outside of compliance, based on established action groups and proactively create a better patient experience by educating on the usage requirements.

　　Critically problem-solve common complaints and usage concerns by flagging trends and partnering cross-functionally to recommend and implement preventative measures or new equipment.

　　Answer inbound call backs from those same patients where VM are required.

　　Work reporting to capture patients who did not auto-board into the compliance portals for ongoing monitoring.

　　Be a champion of the CPAP patient experience.

　　Support the development and implementation of the compliance program while nurturing our company's core values and create a positive culture.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Review CPAP manufacture portal applications, contacting all patients that fall into the necessary contact groups. Educate on CPAP usage, Self-monitoring applications and coordinate local branch team respiratory therapist involvement for potential mask/supply changes as needed, or to provide other necessary support.

　　Review reports to ensure patients are included in the monitoring portals behind auto-onboarding process manually loading anyone who failed the auto process for ongoing monitoring.

　　Verifies health plan, physician and notification preferences and documents with each patient contact.

　　Demonstrates and ability to develop business relationships with the local branch operations team through close collaboration, partnership, engagement and communication.

　　Performs other duties as required.

　　SUPERVISORY RESPONSIBILITIES

　　N/AMINIMUM REQUIRED QUALIFICATIONS

　　Education and/or Experience

　　High school degree or equivalentSKILLS, KNOWLEDGE AND ABILITIES

　　Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.

　　Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.

　　Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.

　　An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.

　　Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.

　　Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

　　Certificates, Licenses, Registrations or Professional Designations

　　N/AComputer Skills

　　Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, WordLanguage Skills

　　English (reading, writing, verbal)Mathematical Skills

　　Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.PHYSICAL DEMANDS

　　This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. .

　　OTHER INFORMATION

　　The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.

　　If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

　　Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

　　Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.

　　Life at O&M

　　When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.