Who Are We?

　　Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

　　Job Category

　　Claim

　　Compensation Overview

　　The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

　　Salary Range

　　$66,500.00 - $109,700.00

　　Target Openings

　　1

　　What Is the Opportunity?

　　Travelers Investigative Services provides industry-first resources designed to detect and deter fraudulent claims. Our highly trained and experienced professionals are committed to a policy of a "zero-tolerance for fraud." As a Desk Investigator, you will be responsible for conducting desk based investigations in a dynamic, fast paced environment at a national level. You will investigate claims deemed suspicious in nature within all lines of business, including: Auto, Property, General Liability, and Workers Compensation. You will also be responsible for proactively analyzing data and predictive fraud model outputs to identify and investigate potential fraud opportunities.

　　Ideal candidate must reside in or near Denver, CO, Phoenix AZ, Diamond Bar, CA, St. Paul, MN, or Portland, OR and must have the ability to work a hybrid work arrangement.

　　As of the date of this posting, Travelers anticipates that this posting will remain open until 2/17/2024.

　　What Will You Do?

　　Conduct thorough and comprehensive desk based investigations in a dynamic, fast paced environment at a national level.

　　Review and investigate potential questionable claims.

　　Identify cases for potential insurance fraud prosecution and submit questionable claims to the National Insurance Crime Bureau.

　　Identify underwriting concerns within a claim and complete underwriting referrals as appropriate.

　　Apply Local, State and Federal statutes to ensure investigations are carried out within the requirements of applicable law and local office expectations.

　　Analyzes, monitor, and convey highly technical information into actionable investigative strategies including the identification of complex case investigations.

　　Conduct applicable database searches with a focus on uncovering all potentially fraudulent aspects of a claim.

　　Use of analytical tools and software to interpret data and make informed decisions in an investigative capacity.

　　Establish and maintain a liaison network with public officials, law enforcement officers, and others to obtain assistance in conducting investigations.

　　Complete and submit compliance reporting to the respective state fraud bureaus on questionable claims investigated.

　　May testify in court.

　　Other duties as assigned.

　　What Will Our Ideal Candidate Have?

　　Bachelor’s Degree

　　Three years of work experience within the insurance industry.

　　Four years of investigative experience in the areas of Law Enforcement, Financial services, or risk management.

　　Industry certifications (Certified Insurance Fraud Investigator or Certified Fraud Examiner)

　　Data analytics and utilization skills with the ability to access, gather and interpret data.

　　Strong communication skills with the ability to convey and explain results and influence others and workflows.

　　Strong collaboration skills with the ability to create, foster and leverage relationships.

　　Advanced problem solving and decision-making skills with the ability to think strategically.

　　Excellent time management skills with the ability to work within tight timeframes, deadlines, and shifting priorities.

　　Experience using database search platforms to leverage and analyze data.

　　What is a Must Have?

　　Two years of investigative experience in the areas of Law Enforcement, Financial services, or risk management and/or three years of multi-line claim handling experience.What Is in It for You?

　　Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

　　Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

　　Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

　　Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.

　　Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

　　Employment Practices

　　Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

　　If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ([email protected]) so we may assist you.

　　Travelers reserves the right to fill this position at a level above or below the level included in this posting.

　　To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .