Company Description:

　　McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first, and uses our competitive advantages to strengthen our brand.  We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

　　Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

　　Our growth pillars emphasize the meaningful role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.

　　Global Technology forging the way

　　Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business.  At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always eager for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

　　Job Description:

　　A highly motivated individual to be Software Reliability Engineer (SRE) within the Global Data & Analytics team.  The SRE would own up to five products data reliability within the Global Data & Analytics team. This role is responsible for understanding at a Macro and Micro Level how our products data reliability and how to maintain it, balancing the needs of proactively addressing data quality measures from new product deliverables and reacting to product reliability problems by understanding failures within production and working proactively through their team to resolve the issues. The SRE intimately understands the product pipelines to assit the teams in their work to resolve issues, they are able to collaborate with other SREs within technology teams to minimize the effects of data quality issues. The SRE feeds into the Product Owner work required to lower data quality issues and run costs of the solutions.

　　Key Accountabilties

　　Product knowledge and strategy for the future - Technical and business understandingMastery of Your product

　　Serve as an expert going deep on how your products work. Understand the data ingest, transform, load, table structures -both inbound and outbound

　　Understand the technical components of your products and be able to identify key stakeholders 

　　Recognize product performance from an end-user standpoint including data quality, responsiveness, reliability, etc.

　　Be able to engage in a conversation on all technical aspects of your products, and require others’ input only to go particularly deep

　　Mastery of the technology Product Data Reliability process

　　Continuously assess reoccurring product issues and create remediation plans

　　Continuously assess breached Data Quality monitors and drive remediation plans to closure

　　Continuously assess breached Error Budget monitors and drive remediation plans to closure

　　Liaise with operations/support and ensure expedited resolution of P1/P2 production issues

　　Be able to engage in discussions regarding whether your product is using the right solutions to address DQ issues, and always looking forward to continuously evolve and improve

　　Ensure product development is aligned to architecture principles and NFRs

　　Stakeholdering / Customer Obsession - Keeping customers top of mindOwn the product data quality

　　Accountable for executing required data remediations identified through the GTDR process

　　Prioritize production issues so Product Owner can more effectively define Sprints workload

　　Working with Product Managers to ensure reliability issues are prioritized and remediated

　　Maintain knowledge management documentation of products to provide Run Ops Team with skill set to succeed

　　Accountable for reducing MTTR, MTTD overall

　　Ensuring our end customer use cases are accounted for in our monitoring

　　Be customer obsessed - ensure your products are working well and evolving appropriately

　　Ensure Critical Data Elements are monitored, and issues are proactively addressed

　　Ensure Product reliability and quality, especially data quality for core data-centric product 

　　Conduct Data Quality rule acceptance of features and epics according to the definition of done

　　Be an advocate for the end-user experience

　　Work on ensuring long term automation and reducing technical debt

　　Collaboration Capability - Working with others across the organizationBe the catalyst for collaboration

　　Collaborate with Product Manager and Delivery Lead and ensure implementation of PDR principles in product build

　　Join forces with other SREs across the organization (within data and upstream) to ensure alignment and coordination across products as necessary for multi-product work and initiatives

　　Champion Data Reliability within team and to wider audiences

　　Cascade SRE knowledge into the data domain

　　Auditing runops teams

　　Lead annual audit processes of runops team to ensure team are maintaining knowledge and accountability of the product

　　Qualifications:

　　The leadership we are seeking:

　　The BEST leadership model defines the characteristics and behaviors- the Building Blocks-that make all employees successful at McDonald’s and the three areas in which an employee must be proficient to accelerate our business results and deliver on our strategy: Execution, Strategy, Talent. Global Technology also uses Technical Proficiency

　　Building Blocks for Success

　　Show an openness to learning

　　Ability to adapt approach to new and different situations

　　Takes on challenge with energy and optimism

　　Ability to build a network throughout area of scope based on trust and regard for others

　　Strong leadership and communication skills

　　Ability to work collaboratively with others and navigate complex decision making

　　Ability to interact with customers at a variety of levels and across function

　　Execution Proficency

　　Track record of delivering results that significantly impact the business

　　History of holding self and team accountable for delivering high quality work

　　Skilled at defining and prioritizing product opportunities, building feedback loops, and creating product metrics

　　Ability to find a way with resources available

　　Acts as a student of the business

　　Strategic Proficiency

　　Leads with customers in mind

　　Stays connected to key stakeholders and their needs

　　Identifies industry trends to guide team’s work

　　Talent Proficiency

　　Coaches and provides candid feedback for development and growth

　　Provides direction, alignment and sport to improve teams’ performance

　　Finds a way to incorporate others best thinking into solutions

　　Helps others adapt in the face of resistance

　　Technical Proficiency

　　Preferred: Experience with AWS environment or other Cloud Environment

　　Experience working with data and analytics products.

　　Preferred: Business intelligence products in the enterprise space

　　Working knowledge of cloud-based data systems

　　Knowledge of devOps and data reliability

　　Knowledge of the Agile methodology

　　Experience working with and managing a large professional services partner with on and offshore resources

　　SQL experience on large complex data sets is strongly preferred.

　　Additional Information:

　　McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]

　　McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

　　Nothing in this job posting or description should be construed as an offer or guarantee of employment.

　　All your information will be kept confidential according to EEO guidelines.

　　Requsition ID: REF6141J_743999960192643