Order#: NY1484771 Showroom and Project Coordination Specialist

　　Showroom Responsibilities/Accountabilities:Greet and assist showroom customers by asking leading questions about their project and presenting tailored solutions to their needs. Qualify call-in and walk-in customers to set sales appointments for Outside Sales Representatives.Capture and manage showroom leads and traffic.Handle sales line phone calls, directing customers effectively to correct department, and setting clear expectations for next steps. Administers, verifies, and communicates accurate product or customer information by researching needs/questions with customers, Service, Project Coordinators, Outside Sales Representatives and Management. Extensive work with Salesforce as related to sales appointments, confirmations, reschedules, and cancellations. Ability to troubleshoot scheduling conflicts or bring them to a supervisors' attention to streamline opportunities. Conduct follow-up calls with homeowners to confirm appointments and project details.Assist existing customers with service requests, completing necessary forms for follow-up.Maintain and organize showroom displays and samples. Monitor levels of literature, samples, and office supplies. Re-order supplies as necessary. Open and close the Buffalo or Rochester Showroom as needed.

　　Project Coordination Responsibilities/Accountabilities:Coordinate the end-to-end process of customer orders, including booking, purchasing, scheduling, delivery, and potential installation within assigned Retail Sales or Trade Sales segment.Collaborate with sales teams, fulfillment units, and third-party providers to ensure excellent customer satisfaction.Manage order details, key dates, and activities throughout the order lifecycle.Handle recovery process by addressing shortages, damaged products, and service issues promptly and effectively.Order parts and schedule service appointments as required. Follow up on pending or denied credits for warranty orders. Collect customer payments and assist with accounts receivable.Quoting and bidding of Pella products as needed.

　　QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Education and/or ExperienceAssociate or bachelor's degree preferred with six months to two years customer service or general business experience, or equivalent combination of education and experience. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.