Job Family: Customer Services

　　Req ID: 402127

　　Organization à Cloud Application Services (CApS)

　　Location à Pune/Mexico

　　Required Experience & Qualification à

　　5-8 years of overall experience

　　2-3 years in Release Management – preferably for SaaS customer

　　Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).

　　Strong project management skills and the ability to manage multiple projects simultaneously.

　　Excellent communication and interpersonal skills to work effectively with cross-functional teams.

　　Familiarity with version control systems

　　Responsibilities:

　　Release Planning:

　　Collaborate with stakeholders to generate and maintain a release schedule as per the release priority & other defined criteria

　　Define release scope and objectives, including feature sets, deliverables, and dependencies.

　　Coordinate with development, QA, and Deployment teams to plan release milestones.

　　Release Coordination:

　　Facilitate communication and collaboration between cross-functional teams involved in the release process.

　　Ensure that release activities align with the established schedule.

　　Release Validation:

　　Verify validation results to ensure the release meets quality standards.

　　Deployment Management:

　　Manage/Oversee the deployments of solution releases into UAT & production environments.

　　Ensure that deployment processes are well-documented and reliable.

　　Ensure that the rollback plans are well documented in case of issues during deployment.

　　Documentation and Reporting:

　　Publish release schedules to internal & external stakeholders.

　　Provide regular status reports on release progress and issues.

　　Escalation & Risk Management:

　　Escalation Handling for Release Schedules or Release Reviews

　　Identify and mitigate risks that may impact the release schedule or quality.

　　Develop contingency plans to address unexpected issues.

　　Post-Release Activities:

　　Monitor the release in the production environment to identify and address any post-release issues.

　　Conduct post-release reviews and gather feedback from the customer & internal teams for process improvement.

　　Compliance and Standards:

　　Stay informed about regulatory and compliance requirements related to software/solution releases.

　　Personal Attributes:

　　Exceptional organizational skills.

　　Detail-oriented and thorough in tasks.

　　Problem-solving and critical thinking skills.

　　Ability to work under pressure and meet deadlines.

　　Strong decision-making abilities.