Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

　　This position is engineer role in ServiceNow ITOM team. The individual in this role will support design, execution, and maintenance of our ServiceNow ITOM module. Liaising with technology teams, process owners and counterparts to define, execute and manage application sustainment, enhancement, and/or new development.

　　Reporting to the Lead IT Director, System Engineering, this position is critical in supporting the development and implementation of the overall ServiceNow ITOM. This role will also have cross functional collaboration with other areas of ServiceNow Platform, including but not limited to being the first point of contact for defect management, and new enhancements development.

　　Job Responsibilities

　　Strong ITOM/CMDB development background in design, development, documentation, testing, and modification of existing and new ITOM & CMDB capabilities, discovery patterns and sensors, championing standard techniques, procedures, and criteria

　　Participate in architecture design, performance monitoring, product evaluation, and buy versus build decisions

　　Daily interaction with ServiceNow and ITOM configuration management database (CMDB) services in an enterprise product environment

　　Provide architectural controls for discovery, CMDB, service mapping and event management

　　Work directly with the ServiceNow development team to select the most effective solution for defined requirements

　　Helps maintain the governance, polices, and direction of the CMDB

　　Assists in leading the CMDB discovery, CI relationship vision and roadmap

　　Responsible for maintaining Discovery application tool within ServiceNow

　　Identify improvements with internal consumers of data whose processes interact with the CMDB

　　Comfortable with Javascript and ServiceNow Javascript API's

　　Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts

　　Align with platform architects and IT Security experts to ensure ServiceNow ITOM meets all relevant compliance and security standards

　　Drive continual ITOM improvement and CMDB adoption aligned to CSDM across ServiceNow

　　Ensuring the technical aspects of future releases or upgrade implementations are in line with security, best practices, and meet the expectations of our business.

　　Experience

　　A Bachelor’s degree in Computer Science, Information Systems, related field, or equivalent experience.

　　5+ years of hands on experience in delivering ITOM tools and processes, including configuration management in a central CMDB, Discovery, Event Management & Service Mapping

　　Hands on experience with Discovery probes, sensors and patterns, Service Mapping configurations and Event management rules for correlation of events and alerts coming from monitoring tools.

　　Experience designing and developing integrations between ServiceNow and third-party systems (Akamai, CSC), cloud (Azure, AWS, GCP APIs), including use of ServiceNow's Integration Hub, and/or custom APIs

　　Experience in UI Scripting, UI Action UI Policy, UI Macro, Business Rules, Workflow development, client-side/server-side scripts,

　　Infrastructure configuration experience across on-premises datacenters, cloud, network, and IT security tools

　　Strong knowledge and ability of Server Administration across OS platforms, including the understanding of described domain structures, user permission levels, group policy objects and the execution of SUDO policies

　　Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems

　　Domain Separation and designing the Process and data flow within various domains

　　Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more

　　Experience with improving Discovery performance and coverage and building effective dashboards for senior leaders, service owners and executives to show accurate and up to date results of our CMDB health

　　Deep knowledge of which of Business Service, Business Application, and Application Service to be applied to a given use case

　　Ability to analyze existing CIs, their relationships with other CIs, and effectively map them for the success of ITSM processes like Incident, Change, and Problem, Application Portfolio, and Security Vulnerability management

　　Hands-on MID-server configuration experience and architecture understanding

　　Understanding of ServiceNow CSDM 3.0/4.0 Model

　　Experience working in a SAFe/Agile team

　　Proven ability to work in a fast-paced and dynamic delivery environment with versatility to manage multiple projects, priorities, and urgent issues successfully and simultaneously.

　　Nice to haves

　　Service Mapping Practitioner certification

　　CMDB Practitioner certification

　　Discovery Practitioner

　　Experience as a Configuration Management process owner

　　Experienced with the application functions available in the ITOM Pro package

　　Pay Range

　　The typical pay range for this role is:

　　$97,335.00 - $201,900.00

　　This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

　　CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

　　You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

　　CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.