Responsibilities Serve as Lead ServiceNow application developer responsible for implementing/using our client's Dev & Ops and overall best practices as pertains to workflows, integration, configuration, customization, orchestration, access controls, etc. • Provides oversight for all development work within designated Scrum team ensuring timely and high-quality delivery from the development resources • Ensure overall systems availability via good design, implementation of Optum's, Dev & Ops and overall best practices, development centric testing, promotion discipline • When engaged by Operations, assist with root cause analysis and resolution of production Incidents. • Collaborates with QE team to ensure proper test cases are defined and executed • Work with Capability Owners to translate their business requirements into actionable development tasks • Assists Scrum Master and Capability owners with the prioritization of Features, User Stories, and associated timelines for delivery for Platform Maintenance Initiatives. • Assists other Software Engineers on assigned Scrum team with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work. • Partners with Scrum Master and developers on the assignment of development tasks such as coding, testing, debugging, and analytics to team members • Serves as a technical lead contributing to and directing the development efforts of assigned Scrum team • Mentors junior and mid-level Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities. • Works with team members to review new and existing code and/or perform unit testing • Prepare and execute unit test cases and test scripts, support user acceptance testing. • Proactively stay on top of new capabilities in the platform and educate team members and customers. • Participates in recruiting, interviewing, and hiring of new software engineering resources • Maintains expert level understanding of ServiceNow Skills Must have - Bachelor's degree or 5+ years of equivalent experience - Experience leading other engineers - 5+ years of ServiceNow development skills - 5+ years of experience with ITSM processes (Incident/Problem/Request/Change management) - 5+ years of experience with Change , AJAX, Business Rules, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications - 5+ years of experience customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly, Angular 1.5 Nice to have - ServiceNow IT Service Management or other relevant ServiceNow certifications - Prior Tech Lead experience - Demonstrated knowledge of application design, application development and implementation. - Understanding basic full stack development concepts - Excellent human relations skills to effectively interact with management, peers, business partners and vendors - Experience with maintaining automated testing scripts - Experience with Selenium - Self-starter