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　　Regular or Temporary:

　　Regular

　　Language Fluency: English (Required)

　　Work Shift:

　　1st shift (United States of America)

　　Please review the following job description:

　　ServiceNow Technical Architect who will serve as a subject matter expert across multiple internal and customer-facing projects resolving highly complex technical issues for Truist Insurance Holdings ServiceNow Platform.

　　* REMOTE WORK OPTION AVAILABLE*

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

　　The overall design, mapping of client business requirements and ensuring smooth project delivery.

　　The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans and integrity of the ServiceNow application.

　　Ensuring the solution delivered is engineered in accordance with corporate architecture and infrastructure standards.

　　Driving the rollouts of new apps and modules, capable of enhancing configuration and workflows initiated within projects or change requests, works closely with ServiceNow Dev team to deliver successful solutions for internal and commercial stakeholders/customers.

　　Working closely with ServiceNow technical teams to set up the SaaS platform.

　　Proven experience working directly to oversee the architecture and development of the entire ServiceNow platform.

　　Design, implement, manage, and ensure the effectiveness of the integration of the CMDB with external sources of data (e.g.: Azure Monitoring Tools Dynatrace, pager Duty, SCCM, etc.)

　　Support the development, documentation, implementation, and maintenance of CM and Discovery governance processes, procedures, and policies.

　　Acting as a leader across all aspects of ServiceNow project and solution delivery Overseeing application and workflow configuration

　　Developing client-specific reporting processes and integration components

　　Providing trusted advice on how digital transformation and technology enablement can lead to improved performance.

　　Design and implement ServiceNow ITSM/ITOM Discovery and CMDB solutions that meet business requirements and adhere to industry best practices.

　　Ensure solution design and process consistency and continuity across the CMDB and the processes that depend on the CMDB.

　　Create written architecture view templates for and document CMDB platform design in conjunction with the CMDB Class Manager

　　QUALIFICATIONS

　　Required Qualifications:

　　The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Bachelor's degree and eight years of experience in development or production support or an equivalent combination of education and work experience.

　　Deep specialized and/or broad functional knowledge.

　　Sound understanding of business and organizational strategies and processes.

　　Ability to interpret internal and external business challenges and recommend best practices.

　　Ability to lead complex projects.

　　Sophisticated analytical skills and the ability to solve complex technical and business problems.

　　Ability to influence others at senior levels to adopt a new perspective.U87

　　Preferred Qualifications:

　　Bachelor’s degree in a technical related field or business management 3+ years of experience working in a client-facing role in a professional services organization, building and designing solutions that have been delivered to the marketplace.

　　4+ years of deep functional and technical knowledge of ServiceNow configuration and implementation, or similar technology. Prefer certification(s) with Certified Technical Architect or Certified Master Architect.

　　Or at least 8 Certifications from ServiceNow

　　Certified ServiceNow Admin

　　Certified Application Developer

　　ServiceNow Certified Implementation Specialist Discovery

　　Ability to anticipate issues and formulate remedial actions.

　　Collaborate with Developers, Program Managers, Testers, and Production Support Engineers to implement innovative technical solutions via iterative approach reducing time to deliver.

　　In addition to domain expertise, they should be comfortable interacting outside of the IT department with the business.

　　They should have a high degree of business proficiency, professional maturity, and poise.

　　Critical thinking and working in unfamiliar sectors will be required.

　　Being part of modern, developing teams and have implemented ServiceNow technologies and delivering ServiceNow projects.

　　Experience delivering complex ServiceNow CSM implementations, with multiple stakeholders ̶ recommending and implementing solutions for exceptional outcomes.

　　Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of an engagement.

　　Excellent communication, planning, problem solving, trouble shooting, and organizational skills; willing to take responsibility and act independently.

　　Experience with ServiceNow ITSM implementations

　　Experience as a key technical resource leading the development and delivery of ITOM / CMDB solutions in ServiceNow environments.

　　Expert level proficiency in ITOM (Discovery, Service Mapping and Event Management)/CMDB product line. Experience in developing customized patterns, probes and sensors for Discovery and Service Mapping.

　　OTHER JOB REQUIREMENTS / WORKING CONDITIONS

　　SittingFrequently (

　　25% -

　　50% of the time)LiftingUp to

　　25 lbs.Visual / Audio / SpeakingAble to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.Manual Dexterity / KeyboardingAble to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.AvailabilityAble to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.TravelUp to

　　25%

　　General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

　　. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

　　Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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