Overview

　　GovCIO is currently hiring for a ServiceNow Lead Systems Administrator (Senior). This position will be a fully remote position.

　　Responsibilities

　　Oversee administration of ServiceNow Platform (production and non-production) including monitoring, review and actions associated with ServiceNow

　　Provide in-depth knowledge of the platform system administration concepts for the overall platform ecosystem at the Department of Veterans Affairs (VA)

　　Proactively research future ServiceNow upgrades and versions to ensure that the impacts of upgrades and versions are known and that all key stakeholders are briefed on impending changes

　　Document configuration changes that are required and ensure that configuration changes are implemented timely, while facilitating communications across teams

　　Serve as a platform product owner for the maintenance and sustainment activities necessary to preserve the health of the instance

　　Prepare for upgrades by researching new and evolving features

　　Ensure that the relevant stakeholders are briefed and propose training, if applicable

　　Review Release Notes and create test plans to ensure that current configurations are tested with upcoming upgrades and help resolve post-production deficiencies, if necessary

　　Maintain understanding of the schedule of ServiceNow patches to prepare and respond

　　Communicate with technical and non-technical customers by answering questions related to ServiceNow Platform

　　Understand the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation through analysis, testing, training, and implementation

　　Complete other duties as assigned as a fully remote consultant

　　Qualifications

　　Required Skills and Experience

　　ServiceNow Certified Systems Administrator (CSA)

　　Experience supporting ServiceNow in a large enterprise setting

　　Excellent knowledge of ServiceNow best practices and ongoing knowledge of the latest ServiceNow features and 5 years of experience in ITSM technology, specifically supporting the processes and administration of ServiceNow

　　Experience with ServiceNow forms, fields, views, lists, UI policy and actions

　　Strong understanding of ServiceNow module management and modification including the ability to troubleshoot ServiceNow ITSM functionality issues

　　Demonstrated experience in the technical administration and implementation of ServiceNow ITSM management and administration, cloning & upgrade best practices

　　Experience working in a DevOps environment

　　Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services

　　Excellent technical documentation and reporting skills

　　Effective written and oral communication skills

　　Preferred Skills and Experience

　　Bachelor's degree in Computer Science, Information Systems, or a related degree (or commensurate experience)

　　PMI-Agile Certified Practitioner certification or equivalent experience

　　Advanced ServiceNow Certifications

　　Certified System Administrator

　　Clearance Required : Ability to obtain and maintain a VA clearance

　　Company Overview

　　GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

　　But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

　　We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

　　Posted Pay Range

　　The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

　　Posted Salary Range

　　USD $110,000.00 - USD $125,000.00 /Yr.

　　Submit a referral to this job (https://careers-govcio.icims.com/jobs/3555/servicenow-administrator-%28senior%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473)

　　Location US-VA-Fairfax

　　ID 2024-3555

　　Category Information Technology

　　Position Type Full-Time