Service Technician

　　Renewal by Andersen - Cranford, NJ

　　Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. As a Service Technician, you would ensure that our customers are happy every day! Your goal is to respond to on-site window and door service requests, where you will assess, repair, and replace parts and components to ensure proper functioning.

　　Responsibilities:

　　Provide service performance and address warranty issues with windows and doors

　　Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs

　　Ensure customer satisfaction while addressing problems

　　Replace defective parts and help customers when windows aren't working properly

　　Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.

　　Qualifications:

　　1-2 years of experience installing windows and doors preferred, or equivalent experience in neighboring industry

　　Custom window and door installation knowledge preferred

　　Thorough experience with using a metal brake and caulking

　　Familiarity with and able to do some minor trim work around windows and patio doors both inside and out

　　Customer service experience with job troubleshooting as a key component

　　Good computer skills

　　Excellent communication skills with the ability to build quick rapport

　　Compensation & Benefits:

　　Competitive hourly rate of $25/hour for training & $28/hour once training is completed

　　Mileage reimbursement, gas provided, tools/parts provided

　　401K plan with company match

　　Medical, vision, dental, and supplemental life insurance

　　PTO - vacation, sick, and holiday pay

　　Student Loan Reimbursement Program

　　Employee perks program

　　Schedule:

　　5 days/week (Every other Saturday)If this sounds like an exciting challenge to you, apply now! We are always looking for motivated talent to join our team. To apply, please email your resume to [email protected]

　　We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.