Objectives:

　　The people at Industrial Scientific are committed to ending death on the job by the year 2050, and we need more help. We hire hard-working, motivated people, give them world-class tools in a supportive environment, and we let them do their job. Our team is highly engaged, creates quality solutions and delivers outstanding customer service. Our leaders understand the critical elements of breakthrough performance: bringing out the best in people; creating a climate of trust, openness, and dedication; fostering candor; and treating people fairly and with dignity.

　　Service Technician will be responsible for accurately diagnosing, repairing, and testing all internal and customer-owned gas detection equipment in a timely manner, with the highest quality, and in accordance with ISC policies and procedures.

　　Essential Duties and Responsibilities:

　　 Proficient with Service Department Standard Operating Procedure (SOP); uses procedure to complete all service tasks within standards; identifies improvement opportunities and provides recommendations to leadership

　　 Ability to perform multiple service processes which may include internal asset repair, customer owned repair, iNet, Rental, final test, rework, and product one piece flow lines with minimal supervision

　　 Meticulous attention to detail, capable of diagnosing and repairing gas detection equipment at the highest level of quality, while meeting on-time delivery goals

　　 Troubleshoots, repairs, and configures gas detection equipment to include instruments, docking stations, regulators, pumps, area monitors, and connected devices

　　 Completes equipment testing, repairs, and calibrations in accordance with Industrial Scientific factory service center and National Institute of Standards and Technology (NIST)

　　 Seeks problem resolution; communicates process/product issues through team leader to JIRA and Service Desk

　　 Inspects, operates, and maintains test equipment to include flow meters, volt meters, pressure meters, torque indicating devices, digital manometers, static discharge monitors, test fixtures, GPS simulators, gas generators, and other electronic diagnostic equipment

　　 Conducts daily/monthly quality and standardization (5S) audits; documents findings and debriefs area POC ensuring a clean, safe, and functional work areas

　　 Actively engages with team during visual daily management and fulfillment team meetings to drive improvement on critical KPIs (key performance indicators)

　　 Actively participates in continuous improvement initiatives (kaizen).

　　 Approaches any change with a positive attitude, and fosters our continuous improvement culture

　　 Aligns with all product and service bulletins; performs software/firmware updates, product updates of hardware

　　QUALIFICATIONS REQUIRED (Non-Negotiable):

　　 Experience with ISC Support Systems (iNet Systems, Salesforce, Oracle, JIRA, Windchill, ServiceDesk)

　　 Experience with MS Office Applications (Word, Excel, Outlook)

　　 Demonstrated strong attention to detail, outstanding resourcefulness, flexibility, ability to work independently as well as within a team setting, and the ability to maintain high quality standards

　　 Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems

　　 Ability to diagnose and solve problems based on customers non-technical descriptions

　　 Ability to determine warranty status and build customer repair estimates

　　 Ability to troubleshoot, adjust, and replace defective or improperly functioning electronics components using hand tools

　　 Ability to regularly perform fine finger/hand movements

　　 Established commitment to providing the best customer service, every transaction, every time

　　 Highly organized and capable of performing multiple tasks simultaneously

　　QUALIFICATIONS PREFERRED (Negotiable):

　　 Two-year associate degree in electronics or equivalent experience

　　 Experience providing excellent customer service in person, by telephone, and through email

　　 Ability to repair surface mount and through hole PCBs to IPC Class III soldering standards

　　 Knowledge of connected device operation to include Wireless (Wi-Fi), Cellular, Ethernet, Bluetooth, Lens, and Global Positioning System (GPS)

　　 Understanding of toxic and explosive gas characteristics

　　 Ability to setup and operate gas detection electronic diagnostic equipment and test fixtures

　　 Ability to accurately complete diagnostic and repair documentation within Oracle service orders to include customer requests, service history, diagnostic results, warranty status, and repair estimates

　　 Ability to communicate with customers via telephone and email to provide technical expertise and in-depth troubleshooting of equipment to identify solutions and ensure customer issues are resolved

　　 Effective communication skills and the ability to provide feedback to team members with the goal of attaining common understanding, trust and co-operation

　　Physical demands:

　　Note: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　While performing the duties of this job, the employee may be required to sit or stand for extended periods of time, reach with hands and arms, walk, talk, and actively listen. The employee may be required to regularly use hands and digits to handle or feel work material. The employee may be required to frequently lift or carry up to 20 lbs. and on occasion, be required to lift or carry up to 50 lbs. The employee may be required to frequently ascend/descend stairs/steps, especially at field locations. The employee must be able to use/wear applicable personal protective equipment which may include but is not limited to safety-toed footwear (with ankle height support), back support belt, hearing protection, and safety eye-wear with side shields.

　　Equal Opportunity Employer

　　Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time, with or without notice.

　　We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!

　　Fortive Corporation Overview

　　Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

　　We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

　　We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

　　At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

　　At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

　　At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

　　Fortive: For you, for us, for growth.

　　Ready to move your career forward? Find out more at careers.fortive.com (https://stgfortive.taleo.net/enterprise/careers.fortive.com) .

　　The people at Industrial Scientific are committed to ending death on the job by the year 2050, and we need more help. We hire smart, motivated people, give them world-class tools in a supportive environment, and we let them do their job. Our team is highly engaged, creates quality solutions and delivers outstanding customer service. Our leaders understand the critical elements of breakthrough performance: bringing out the best in people; creating a climate of trust, openness and high performance; fostering candor; and treating people fairly and with dignity.

　　We Are an Equal Opportunity Employer

　　Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.