Miller® is about building things that matter. We lead the welding industry in building advanced, solution-focused products and meeting crucial needs for welding safety and health.

　　We’re about the partnership and the work. Our products are designed with our users for manufacturing, fabrication, construction, aviation, motorsports, education, agriculture and marine applications.

　　Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (http://www.itw.com/) (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, “The Power of Blue®,” is inspired by the blue color of Miller equipment.

　　The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world’s largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.

　　Responsible for providing excellent technical post-sale and application support for Welding Accessories and Cutting Division products (Welding Helmets, Fume Extraction & Respiratory, Training Solutions, Gas Equipment & Regulators and Welding Systems Parts & Consumables). Responsibilities include diagnostic troubleshooting and administering the warranties.

　　Handle calls, emails and online chats relating to service, repair and product applications including parts look up.

　　Work with customers to troubleshoot (electrically and mechanically), diagnose, repair and maintain products including hardware and software update.

　　Create, follow up and close service files in the Service Warranty system to effectively administer warranty claim.

　　Repair and test returned equipment from the field and collaboratively work with Engineering and Product Management to resolve the issue, identify trends and improve warranty.

　　Participate on product development and product support initiatives by working with the supplier’s technical team.

　　Build relationships with assigned service partners to gain industry insights and provide relevant feedback to Management.

　　Associate Degree in Electronics, Electro-Mechanical Technology or related field

　　At least one year of customer service and troubleshooting experience

　　Basic knowledge of welding processes, electrical and mechanical components of a welder preferred

　　Experience in utilizing Microsoft Office suites and other online programs

　　Experience in troubleshooting and diagnostic skills for Level 1 computer hardware and software issues and installing applications within Microsoft Windows operating system

　　Good communication and listening skills

　　Team player who possess the ability to make independent decisions and follow through to completion

　　All your information will be kept confidential according to EEO guidelines.

　　ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

　　As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

　　_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. _

　　ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.