Why Join Altec?

　　Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada.

　　This critical service support position is responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts and Estimating. Responds to customer inquiries and resolves customer issues. Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.

　　Administrative Service Support

　　Creates accurate and timely repair orders.Confers with customers, supervisors, and vendors to address questions, problems, or requests for service or equipment.Performs specific customer requirements for the opening and closing of Service Requests.Resolves problems with strong analytical and administrative abilities.Resolves Level 1 and 2 Installed Base updates.Effectively represents Team AltecCommunicates any customer needs/requests within Service's scope to the appropriate Altec entity or External customer.EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

　　High School Diploma or GED required andTwo years of experience in industry related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job functionOr

　　Bachelor's Degree andOne years' experience in industry related field preferred (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job functionAlso,

　　Hydraulic or mechanical background preferredMust have demonstrated experience of providing high levels of customer supportStrong Computer Skills, especially in Microsoft Word and Microsoft ExcelDemonstrated Problem Solving SkillsStrong attention to detailSolid team player with a collaborative natureAbility to multitask and handle multiple transactionsAbility to work effectively in a fast-paced environmentExcellent written and verbal communicationOTHER POSITION SPECIFICATIONS:

　　Demonstrated record of responsibilityExtremely detail orientedCustomer Service OrientedMotivated, goal oriented and persistentMaintain Company confidentialityMust handle stress and deadlines wellParticipate in Continuous Improvement InitiativesTravel 0-25%Value-Driven: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork

　　Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

　　Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity