Why Join Altec?

TAKE A CAREER STEP!

Be a part of a respected company in business for over 95 years. Altec Inc. is a financially stable company with a history of continuous growth, providing a pool of resources to draw on and with a focus on continuous improvement. Altec specializes in aerial devices, digger derricks, cranes, telecom, and specialty equipment, supporting customers in over 100 countries throughout the world.

Altec NUECO is Altec's retail used equipment subsidiary. We specialize in sales, service and reconditioning of pre-owned and off-lease utility equipment.

Our Service Support Representative is a vital component in helping Altec NUECO deliver on Altec's commitment to be there for the life of the equipment. This position will be responsible for providing excellent internal customer support and satisfaction.

ALTEC'S VALUES:

Customer First - Enjoyment of Work - Family - Financial Stability - Integrity

People are our Greatest Strength - Quality - Spiritual Development - Teamwork

Requirements: T he job level can be adjusted at time of hire if candidate meets the qualifications for a more experienced level in the career path.

High School Diploma or GED required andTwo years of experience in industry related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership or in a similar job functionORBachelor's Degree andOne years' experience in industry related field preferred (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job functionHydraulic or mechanical background would be a plusMust have demonstrated experience of providing high levels of customer supportStrong Computer Skills, especially in Microsoft Word and Microsoft Excel are a mustDemonstrated Problem Solving SkillsStrong attention to detailSolid team player with a collaborative natureAbility to multitask and handle multiple transactionsAbility to work effectively in a fast-paced environmentExcellent written and verbal communicationOvertime may be required on an occasional basisMajor Responsibilities:

Creates accurate and timely repair orders.Confers with customers, supervisors, and vendors to address questions, problems, or requests for service or equipment.Performs specific customer requirements for the opening and closing of Service Requests.Resolves problems with strong analytical and administrative abilities.Resolves Level 1 and 2 Installed Base updates.Effectively represents Team Altec; Communicates any customer needs/requests within Service's scope to the appropriate Altec entity or External customer.Reviews and submits requests for estimates and assigns tasks to appropriate team member.Determines correct billing requirements required to fulfill requests accurately and timely are being meet by reading Bill of Materials, Parts Pages and related information.Processes Service Request in typical programs such as Oracle and Service Studio.Supports the management of chassis vendors via communication, logistics, and reviewing estimates/invoices.Reviews completed jobs for accuracy and supports job completion write-up and preparation for invoicingAll other duties as assignedCompetitive pay plus comprehensive benefits including:

MedicalDentalPrescription Drug ProgramRetirement 401(k) ProgramVacation and HolidaysFlexible Spending AccountsTuition Assistance ProgramEmployee Assistance and Mental Health/Substance Abuse ProgramLife InsuranceAccidental Death and Dismemberment InsuranceAltec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity