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Service Specialist
Service Specialist-March 2024
La Crosse
Mar 29, 2026
About Service Specialist

  JOB REQUIREMENTS: Job Details Job Location La Crosse, WI-Main St.Branch - La Crosse, WI Position Type Full Time Description POSITIONSUMMARY The Service Specialist I serves the Service Center by answeringincoming calls from prospects and members to take and fulfill orders,answer inquiries and questions. This entry level position performs basictroubleshooting, handling of general transactions, and answering generalquestions the member may have regarding hours, location, their accounts,products we offer, etc. POSITION RESPONSIBILITIES GeneralResponsibilities Answer member calls along with responding to requestsreceived. Provide prospects and members with product and serviceinformation. Promote products and services to members. Update existingmember information on applicable programs and systems. Identify andescalate priority issues. Route calls to appropriate resources forresolution. Document all call information according to standardoperating procedures. Meet individual and team target goals.Qualifications EDUCATION AND EXPERIENCE High school diploma orequivalent required. English language proficiency required. Phone Centerexperience preferred. Financial experience preferred. KEY COMPETENCIESKnowledge of customer service principles and practices. Some experiencein a call center or customer service environment. Possess a high degreeof accuracy and attention to detail in work product. Excellent dataentry and typing skills. Ability to operate standard office equipment,such as personal computer, printer, fax, copier and scanner. Englishlanguage is proficient. Able to read, comprehend and analyze generalbusiness material, technical procedures, and government regulations.Excellent communication skills; proficient business writing, goodpresentation and verbal ability to effectively respond to members andcoworkers. Able to solve practical problems and interpret instructionsfurnished in a variety of formats. PHYSICAL DEMANDS AND WORK ENVIRONMENTWork Environment: Business office, the noise level in the workenvironment is usually quiet to moderate Physical Requirements: Abilityto sit or stand at a desk the majority of the day; talk or hear; standor walk occasionally. While performing the duties of this job, the teammember is typically utilizing a computer, keyboard, and phone. Mayoccasionally reach with hands and arms; stoop, kneel, and crouch. Theabove information has been designed to indicate the general nature andlevel of work performed by persons within this job this jobclassification. It is not designed to contain or be interpreted as acomprehensive inventory of all the duties, responsibilities, andqualifications required of persons... For full info follow applicationlink. All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, gender, national origin, age,sexual orientation, gender identity, disability or veteran status***** APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/6DBFC61A0D474071

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