Job Description

　　お客様の期待する要件をヒアリング・精査し、期待値を満足するカスタマーサクセスサービスのソリューションの検討、お客様への提案・プレゼンテーションを行い、案件契約締結までの営業支援を行います。

　　また、お客様の予算とカスタマーサクセスサービスのデリバリコストやリスクとのバランスを考慮し、オラクルやカスタマーサクセスサービス部門の戦略を踏まえてお客様との会話を進めます。また、オラクル内他部門やカスタマーサクセスサービス部門内（営業部門、デリバリ部門、海外エンジニア部門など）と協調して問題点やリスクの検討をするためのコミュニケーションを図り、お客様のプロジェクトスケジュールを踏まえた時間軸を考慮した最適なソリューション提案を進めます。

　　Carefully understand the customer's requirements, arranging customer success service solutions that meet their expectations, preparing proposals and presentations to the customer, and providing sales support to close the deal.

　　We need to prepare appropriate solutions based on considering not only to meet customers budget and our delivery cost but also to avoid project risk.

　　In addition, to collaborate and communicate with other LOBs and Customer Success Services stakeholders (e.g., sales, delivery and global) in order to review issues and risks, and proceed the proposal with our recommendation to meet the customer timeline.

　　Responsibilities

　　豊富な製品知識・業界経験値を基にしたソリューションスペシャリストとしてお客様のシステム要件・ビジネス要件を整理し、最適なサービス提案をすることが期待されます。また、常に最新のオラクルテクノロジーや業界の新しいテクノロジーまたはサービスを把握することで、お客様の経営層、IT部門、オラクル社内関係者との信頼関係を構築することも重要なファクターです。

　　複雑で大規模なソリューション提案をリードし、お客様そしてオラクルの成功に導くために技術面だけではなくプロセス、コミュニケーション等あらゆる面での積極的な関与が必要です。

　　As a service solution specialist based on experienced and up-to-dated Oracle technologies and knowledge of industry standard technologies or services, to define customers requirements and make appropriate service proposals, also make a trust relationship with the customer CxO, IT managers as well as other LOBs within Oracle.

　　The candidate must be actively involved in all aspects, not only technical, but also process, communication, etc., to lead complex, large-scale solution proposals and ensure the success of our customers and Oracle.

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer