Description**Location is Arizona & New MexicoJob Summary:The Service Manager II plans, prepares, and manages projects from beginning to end in order to maximize productivity and meet customer requirements. In addition to owning the overall execution of site projects, the Service Manager II will act as the field execution owner for the customer, managing Fulfillment 5 (safety, quality productivity, on-time-delivery, and cost) to ensure operating plans are met according to schedule. The Service Manager II serves as the primary customer interface.Essential Duties & Responsibilities:Develop field service outage cost estimates using standards. Ensure all aspects of the job related to field service are planned accordingly, including schedule, cost, man loading, and job set-up.Plan, prepare, and manage projects from beginning to end by reviewing project requirements, setting up projects, mapping POs, developing and executing against cost estimates, establishing project risk analysis and mitigation strategies, and owning performance relative to Fulfillment5 and customer KPI/CTQs targetsServe as the additional customer interface with P&L, and communicate with the Customer Service Manager, CSL, and CPMReview and verify the forecast to maximize utilization and meet catalog targetsReview sub-contracts and negotiate terms and conditionsCommunicate with Field Service Coordinators, Resource Managers, EHS Managers, and Staff Project Managers to update the job status and ensure project success on a daily basisLead daily project execution status calls, Day 2 calls, and OEL Day 2 spot check calls to maintain project accountabilityOwn the status and monitoring of progress and costs of the project with the support of the project controls teamConduct audits and inspections on the work teams during the execution of the installation, commissioning, receiving, operation and maintenance activitiesAnalyze and report project close out metrics to determine proximity to operating plan targetsReview revenue pacing and billing and approve supplier invoicesManage PO limit reports, placed employees without POs, unbilled shipments, accounts receivable, and credit card aging to remain within cost targetsLead shift handover review sessions to improve the effectiveness of future projectsImplement corrective actions based upon Safety Observations, Advanced Communication Notifications, and Root Cause AnalysesInterview candidates and assess job qualifications to assist with the recruitment and hiring processesReward and recognize strong performance on the job site via site compensation / incentive processEnsure EHS standards at site are met by working with the Site EHS Specialists to develop and execute FME plans, customer requirements, and overall OneGE EHS plan compliance and completionPreside over the execution activities of a team of field employees to include outage managers and construction managersRun or support (as required) end customer pre- and post-outage meetings to maximize project efficiency and effectivenessIdentify the need and complete requisition process for tooling and 3rd party vender (labor and non-labor) servicesApprove technical reports generated on site, update documentation as requiredMaintain contact with TFAs running you assigned projects for direction, updates and support as neededTravel may be requiredAbility and willingness to work holidays, weekends and overtime as required by field assignmentsYou may be assigned other duties to help proactively drive our FieldCore vision and align with our organization's core values.Required Qualifications & Experience:5 to 7 years applicable experience and demonstrated success/knowledge3+ years managing and developing employees3+ years of specialized/industry experienceBachelor's degree or equivalent in related field with mi