We are currently seeking a Service Manager to join our team to software/hardware team in here in Lewisville, TX. Below is the job description, please apply now if interested.

　　This position is responsible to work alongside internal and external IT partners/vendors to monitor the overall telematics operations functionality, effectiveness and recommends methods to improve efficiency, service, and cost reduction. In addition, the candidate shall be responsible for managing all activities related to the successful performance of Connected Truck Technical operations, process and reporting systems and day-to-day issue management.

　　The role manages, directly, through subordinate professionals, consultant resources and Vendors/Partners. This includes, but not limited to, production issues, quality issues, difficult to use, enhancement and sprint release approval, reporting, system analytics, vendor management, contract negotiations and customer care. In addition, this position is responsible for implementation of Connected Truck vision, operational plan and strategy, develops goals and objectives and establishes schedules for periodic platform reviews.

　　This Position utilizes a combination of managerial, professional, business and technical systems knowledge and skills.

　　Primary lead for overall day-to-day issue management for Connected Truck Eco system including Executive related requests, Incidents, Outages, and maintenances. Provides operational consultation to management.

　　Evaluate and continuously monitor Connected Truck Systems for issue and performance trends.

　　Host and manage Issue Triage meetings and test sessions with respective vendors (as required) to lead Root Cause identification through successful implementation and validation.

　　Responsible for managing all activities related to Production validation and successful performance review of Connected truck processes and systems.

　　Manages all evaluation of system performance metrics and reports to identify findings and recommend changes to business systems (PCRs) Periodically conduct technical review of the Connected Truck systems health and report issues/gaps and the mitigation/improvement steps.

　　Author and Manage Test Plans for all Connected Vehicle Systems and Author Validation Reports summarizing issues found and risk identification for (Mobile Apps, Sprint Releases, In-Vehicle Testing, and Vendor Portals) as required.

　　Author and update documentation that captures Connected Truck systems and operational processes.

　　Participate in Release Change Control Board (RCCB) meetings and ensure that all dependencies are met for each release to ensure a successful validation. Approves analysis and write ups prior to Production releases to business unit management.

　　Modify and maintain the enterprise wide Connected Truck release schedules across all partner/vendor systems

　　Lead issue management process and governance steps to ensure highly available and resilient systems across the Connected Truck landscape.

　　Effective and timely communication to management and business partners on resolved Connected Truck technical operations issues, incidents or maintenances.

　　Supervise Connected truck Technical Operations activities and Validation of current and future telematics services.

　　Diversity, Equity & Inclusion

　　At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

　　Hiring diverse talent

　　Maintaining an inclusive environment through persistent self-reflection

　　Building a culture of care, engagement, and recognition with clear outcomes

　　Ensuring growth opportunities for our people

　　Actalent is an equal opportunity employer.

　　About Actalent

　　Actalent connects passion with purpose. We help visionary companies advance their engineering and science initiatives through access to specialized experts that drive scale, innovation, and speed to market. With a network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences services and workforce solutions brand in 2021.