Position Summary: Oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission, and Core Values.

　　Essential Functions:

　　Ensure compliance with regard to product labels, licensing, recurring training requirements, and existing company policies

　　Foster and enforce a consistent culture of safety in line with our core values

　　Drive commitments within your team to provide uncompromised customer service

　　Resolve customer complaints and issues promptly and professionally

　　Create and achieve monthly and quarterly revenue and sales budgets

　　Daily oversight of expenditures that impact profit

　　Manage daily and monthly production goals

　　Create a positive sales culture that facilitates the achievement of Service Center goals

　　Adhere to company pricing and sales guidelines

　　Manage accounts receivable process

　　Process accounts payable invoices and checks for accuracy

　　Manage cash funds, company credit card(s), and expense reports

　　Assess and negotiate customer warranty claims

　　Manage payroll and HR-required activities

　　Maintain effective staffing levels by hiring for open positions and forecasting for future needs

　　Regularly lead performance feedback and reviews

　　Explain & train on compliance, inspection, treatment, materials and sales procedures

　　Conduct routine Check-ins of Team Members

　　Maintain records within company and government guidelines for Team Members, the Service Center, and customers

　　Manage and maintain fleet, equipment, and material inventory

　　Conduct Monthly Truck Inspections

　　Enter vehicle maintenance into Pest pac monthly

　　Other duties as required

　　Maintain Service center needs from Cleanliness to Cosmetically

　　Troubleshoot Customer accounts

　　Manage Afterhours/Weekend calls as needed

　　Manage Service Employees Daily

　　Work Closely With H.E's

　　Minimum Qualifications:

　　Industry experience (preferred)

　　Demonstrated leadership abilities

　　Effective verbal and written communication

　　Conflict resolution

　　Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, Power Point, other web based portals)

　　Proven track record in achieving sales results

　　Proven ability to multi-task

　　Strong organizational skills

　　Basic math skills

　　Ability to pass any state regulatory agency-required licensing/certification exams

　　Able to work a 40-hour (minimum) work week,

　　Accessible after hours (including weekends/holidays)

　　Possess a current Driver's License in the state where you work

　　Meets company driving standards

　　High school degree or equivalency, college preferred

　　Physical Demands:

　　The work environment and physical demands described below are representative of those that an employee encounters while performing essential functions of this job.

　　Constant mobility including walking, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing, climbing, pushing, pulling, balancing, stretching and standing for long periods

　　Climbing into attics and crawling in crawlspaces

　　Daily physical labor

　　Lifting up to 50lbs

　　Driving of automatic vehicle

　　Working with Wild animals- Raccoons, Possums, Rats, Mice, Snakes, Bats, Flying Squirrels, Grey Squirrels, and More.

　　Environmental Factors:

　　Work both indoors and outdoors, in various weather conditions

　　May withstand extreme conditions such as heat in an attic in Summer or chill of a crawlspace in Winter

　　Exposure to vegetation, dust, dirt, insects and animal remains

　　Some work in cramped spaces

　　We are an Equal Opportunity Workplace

　　(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications ).

　　Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.

　　Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.