Same Day Water Heaters is a growing plumbing company, and we credit this to our commitment to taking care of our employees - who take care of our customers. Come join the Same Day Water Heaters team if you are seeking to grow professionally and enjoy a fast-paced working environment.

　　We are seeking to hire a skilled Operations Manager who can instruct, coach, and manage a staff of plumbers and sales associates as they install water heaters and plumbing fixtures. This Operations Manager will also be tasked with overseeing the activities and performance of your plumbing team by tracking sales goals, setting individual sales and customer service targets, and facilitating the ongoing training of your team.

　　Requirements

　　Ensure tasks being completed accurately and in a timely manner by field and operational personnel

　　Manage workflow by monitoring plumbers to make sure all jobs are complete with accurate paperwork and positive customer service

　　Provide estimations for tankless water heater installations and non-standard plumbing jobs as needed

　　Communicate proactively with management often

　　Maintain positive associate morale

　　Perform general clerical duties (e.g., copying, faxing, mail distribution, filing, etc.)

　　Answer phones and resolve customer conflicts when needed

　　Attend conference calls and update management on status of key processes

　　Ability to coach plumbers and associates in need of job improvement and document if needed

　　Perform all other related duties as assigned

　　All job offers are contingent on the successful completion of a stringent background check prior to employment

　　Core Competencies:

　　A background or license in plumbing

　　Ability to successfully lead a team of plumbers and sales associates

　　Good analytical, written and verbal skills

　　Proficient in MS Office

　　Strong attention to detail and excellent organizational skills required

　　Able to multi-task in a fast paced and deadline driven environment

　　Able to maintain professionalism and a positive service attitude always

　　Attendance and punctuality is extremely important to lead the team by example

　　Benefits

　　Salary based on relevant experience and performance

　　Health, Dental, Vision, and Life Insurance

　　Paid time off (PTO) and Paid Holidays

　　Mid-year and annual bonus opportunities based on job performance and company profitability

　　Negotiable: Vehicle allowance /Company Vehicle