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Service Manager
Service Manager-March 2024
Medford
Mar 28, 2026
About Service Manager

  Great company. Great people. Great opportunities.

  If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

  As a Service Manager, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Service Technicians. You’ll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

  What you'll do:

  Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes

  Staff location adequately based on skills and workload

  Responsible for R&M, P&L and associated costs/budget

  Lead, plan, measure and continuous improvement of all service and maintenance performance metrics

  Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control

  Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching

  Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication

  Other duties assigned as needed

  Requirements:

  High School diploma required; trade-school degree a plus; bachelor’s degree preferred

  Valid driver's license with acceptable driving record

  Extensive Equipment Fleet Maintenance and leadership experience

  5 years’ service and maintenance experience and a minimum of 3 years supervisory experience

  Strong motivational and leadership skills

  Excellent customer service skills

  Strong knowledge of maintenance accounting and P&L

  Basic computer skills particularly with Microsoft Excel

  This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

  Why join us?

  We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

  Paid Parental Leave

  United Compassion Fund (http://jobs.unitedrentals.com/creative/culture)

  Employee Discount Program

  Career Development & Promotional Opportunities

  Additional Vacation Buy Up Program (US Only)

  Early Wage Access through Payactiv (US Hourly Only)

  Paid Sick Leave

  An inclusive and welcoming culture (http://jobs.unitedrentals.com/creative/diversity)

  Learn more about our full US benefit offerings (http://unitedrentalsbenefits.com/) here.

  Mutual respect for the dignity and fundamental rights of all persons defines our culture. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [email protected] for assistance.

  United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.

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