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Service Management Developer
Service Management Developer-March 2024
Plano
Mar 28, 2026
About Service Management Developer

  Company Summary

  DISH, an EchoStar Company, is reimagining the future of connectivity. For over 40 years, we’ve been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.

  Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile. With our business reach, we cover satellite television service, live-streaming and on-demand programming, mobile plans and products, smart home installation services and, now, we are building America’s First Smart Network™.

  Together, we'll change the way the world communicates.

  Department Summary

  Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

  Job Duties and Responsibilities

  DISH is seeking a talented Service Management Developer to play a pivotal role in our team. In this dynamic position, you will leverage your expertise in developing solutions using ServiceNow.

  Key Responsibilities:

  Developing solutions using ServiceNow as the framework

  Understand the system's scope and objectives

  Follows detailed specifications for application builds

  Participates in grooming and US creation

  Implements User Stories

  Responsible for coding, testing, debugging, and creating technical documentation

  Technical knowledge and responsibility of all phases of applications systems analysis and programming

  Understand the business value or function for which the application is designed

  Instructing, directing, and checking the work of other technical team members

  Skills, Experience and Requirements

  Education and Experience:

  Bachelor's Degree in a technical field or similar experience

  1+ years of development experience in the ServiceNow platform (in Rome or newer versions)

  Skills and Qualifications:

  Experience in creating workflows in Flow Designer for catalog items and automation efforts

  Working knowledge of TSM & FSM modules

  Experience in Portal development

  Understanding of REST APIs and credential management

  Strong understanding of ServiceNow platform components, including Service Catalog, Incident Management, Problem Management, and Change Management

  Experience with ServiceNow development tools such as Workflow Editor, UI Policy, Business Rules, and Client Scripts

  Knowledge of ServiceNow APIs and integration methods (REST, SOAP, JSON, etc.)

  Ability to translate business requirements into technical solutions and effectively communicate with stakeholders at different levels

  Strong analytical and problem-solving skills with a keen attention to detail

  Ability to work both independently and collaboratively in a team environment

  Participate in the full software development lifecycle, including design, development, testing, and deployment

  Create and maintain technical documentation, including specifications, system design documents, and test plans

  Experience with programming languages and databases including J2EE, Scripting, JSON, SQL

  Experience building scoped applications

  Preferred Skills:

  Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)

  Experience integrating ServiceNow with an API-led Integration Platform

  Administration of a ServiceNow instance including the management of users, groups, roles, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience is a plus

  Experience with rebuilding and refactoring legacy applications in ServiceNow a plus

  Experience conducting ServiceNow instance upgrades

  ServiceNow Developer Certification is preferred

  Salary Ranges

  Compensation: $69,700.00/Year - $94,300.00/Year

  Benefits

  We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits (https://careers.dish.com/about/benefits?pk_vid=7df16cf2830b8db21671727467e02e66) .

  The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

  This will be posted for a minimum of 3 days or until the position is filled.

  We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.

  Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.

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