Service Dispatcher

　　Job Details

　　Level

　　Entry

　　Job Location

　　14 - New Jersey - Manalapan, NJ

　　Remote Type

　　N/A

　　Position Type

　　Full Time

　　Education Level

　　High School

　　Salary Range

　　$50,000.00 - $60,000.00 Salary/year

　　Travel Percentage

　　None

　　Job Shift

　　Day

　　Job Category

　　Admin - Clerical

　　Description

　　Facility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology fields. Our mission is to consistently provide our customers with superior value through quality products, service and support by contributing to the quality of life of all employees.

　　As one of the nation’s largest single-source providers of lighting and electrical products, electrical services, electrical construction, and energy management solutions is expanding their staff and seeking a Service Dispatcher to join the New Jersey team.

　　Job Description

　　As a Service Dispatcher you will examine and analyze work order requests from customers and schedule the appropriate field technician, relaying important information such as contact person, and service to be rendered or article to be repaired. The ideal candidate will possess a high level of professional customer service, be extremely organized, experience in scheduling and be comfortable working in Excel and Word.

　　A Service Dispatcher will:

　　Prepare work order and distributes to field technicians.

　　Schedule service call and dispatches field technicians.

　　Keep record of service calls and work orders.

　　Update and maintain service management system with complete notes and current status.

　　Audit and close completed work orders

　　Qualifications

　　The ideal candidate will satisfy the following requirements and qualifications:

　　High School Diploma or General Education Degree

　　One year experience in scheduling/dispatching

　　Valid driver’s license

　　Ability to multitask while staying organized

　　Strong verbal and written communications skills

　　Positive customer service skills

　　Experience in lighting and electrical a plus!

　　Benefits

　　Stable employment

　　401K Program with matching

　　Medical, Dental and Life benefits

　　Advancement opportunities for outstanding performers

　　To see more about FSG's culture, click the following link: http://subspla.sh/1lemcgO