JOB REQUIREMENTS: Service Desk Technician II Milwaukee County, WI, USAReq #1502 Wednesday, January 10, 2024 Interested in joining MilwaukeeCounty? Milwaukee County is searching for authentic people who are outto change the game and bring their whole selves to work every day.Milwaukee County oversees operations from our Airport, BehavioralHealth, Child Support Enforcement, Combined Court Operations, SheriffsDepartment, Community Reintegration Center, Human Services, Parks,Public Safety, Public Works, Fleet Operations, Transportation, and atthe Zoo. Our departments are also dedicated to our Seniors in theDepartment on Aging, those with Disabilities, and Veterans Affairs. Ouremployees also remain committed to serve the cultural, human,recreational and social needs of the entire community. Milwaukee Countyoffers a wide variety of interesting jobs for people who want to make adifference in our community. Milwaukee County provides a competitivebenefit package and is an Equal Opportunity Employer.If disabilityrelated accommodations are needed, please contact 414-278-3936. We aresearching for Changemakers to come and join our team and discover ourdiverse and versatile community of independent spirits and uniquetalents, we are redefining the way you think about Milwaukee County!Service Desk Technician II IMSD - Information Management ServicesDivision Full-time, Hourly Hourly Rate: \$28.14 - \$31.99 Job Summary:The Service Desk Technician serves as the first point of contact for ITrelated support, providing tier 1 & 2 client support for all technicalissues relating to customer service, diagnosing issues, incident &request management, and problems through to resolution. A critical roleof the Service Desk will strive to provide the best possible end usercomputing experience for all Milwaukee County employees, contractors,and vendors. Job Duties: Providing exceptional customer service byactively listening to users, empathizing with their concerns, andmaintaining a professional and friendly demeanor. Communicatingeffectively to gather necessary information, provide updates, and ensureuser satisfaction. Logging and tracking incidents in a ticketing system,ensuring accurate and timely documentation of user reported problems.Following established incident management processes to prioritize,escalate, and resolve issues within defined service level agreements(SLAs). Assisting... For full info follow application link. MilwaukeeCounty is an Equal Opportunity/E-verify employer committed to diversityand all qualified applicants will receive consideration for employmentand will not be discriminated against based on age, race, color,religion, sex, sexual orientation, gender identity, national origin,disability genetic information or protected veteran status. We maintaina drug-free workplace and perform pre-employment substance abusetesting, background checks and pre-employment physicals subject to jobrequirements. ***** APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/FEB3C582CBBB4943