Description:

　　This role is responsible for supporting the productivity of end users in their daily work. This individual will work onsite 100% as the primary Tier 1 Technician for the Needham office. S/he will join a global onsite Tier 1/2 Support Team with 4 Vancouver-based colleagues. The team supports laptops, mobile devices, Lab PCs, the M365 suite, conference room A/V systems, and print/copy management. The IT Service Desk Technician will be responsible for executing operational processes, such as onboarding, offboarding, hardware asset management, software asset management, directory administration, and compliance reporting. S/he will contribute to documentation, training, process improvement initiatives, and will also perform remote support.

　　This position reports to the Director, End User Computing and will be located in the Needham, MA office location. The level of the position will be commensurate with the candidate’s education and industry experience.

　　RESPONSIBILITIES:

　　• Serve as the primary point of contact for IT incidents and requests in accordance with ticket procedures.

　　• Provide exceptional customer service while performing technical troubleshooting desk-side, in conference rooms, in the server room, and remotely over the phone.

　　• Work collaboratively with other members of the IT team to identify the root cause of technical issues and develop solutions to prevent them from recurring in the future.

　　• Deploy, configure, maintain, repair, and upgrade computer hardware and peripherals.

　　• Maintain inventory of all onsite hardware and software licenses

　　• Install, repair, update, or uninstall desktop software.

　　• Perform directory administration and enterprise application access tasks.

　　• Serve as “remote hands” in the Needham Server Room for network, server, and storage tasks, at the direction of Infrastructure Team

　　• Troubleshoot a wide range of computer hardware and software issues, in consultation with more experienced team members.

　　• Routinely test workplace systems, such as A/V equipment, copiers/printers, and the visitor kiosk

　　• Setup and support video/tele-conference equipment for meetings and events

　　• Write, review, and revise end-user knowledge base articles and process documentation.

　　• Act as a resource for staff that provides assistance and user training with email, office software, desk phones, mobile devices, web/video conferencing, and policy awareness.

　　Additional Skills & Qualifications:

　　• Degree or diploma in Computer Science, Information Technology or like field.

　　• 1-2 years of experience or equivalent in education and experience.

　　• Aptitude for troubleshooting complex technical problems.

　　• Proficiency in working with and configuring Microsoft Windows, Active Directory, and Group Policy.

　　• Expertise in the use and management of Microsoft Teams, SharePoint, and other M365 apps/services.

　　• Experience with Microsoft management tools such as Configuration Manager (SCCM/ECM) and Intune.

　　• Excellent written and oral communication skills with the ability to explain technical concepts to non-technical audiences.

　　• Ability to work overtime onsite for infrastructure support.

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.