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　　Job Title: Service Desk Representative, Spanish

　　Location: Rancho Cordova, CA (On-Site)

　　Pay Range: $18.00 per hour

　　What’s the Job?

　　We are looking for capable Customer Service professionals passionate about helping others. This position requires competency in giving directions, responding to questions, and walking callers through troubleshooting basic technical issues. Providers and Recipients of the IHSS Program contact the Service Desk for support in the following areas including and not limited to:

　　Registration for the Telephonic Timesheet System and/or Website

　　Assistance with password resets

　　Instruction and troubleshooting guidance through timesheet submission

　　Claims submissions

　　Direct Deposit Setup, Change, or Cancellation instructions

　　Garnishment Status

　　General questions regarding timesheets, payment information, or how to use the systems

　　Service Desk agents must be proficient with various tools and technology including and not limited to:

　　Checking email through Outlook

　　Toggling between multiple systems in Windows

　　Follow instructions to troubleshoot basic technical issues in Windows

　　Utilizing three different monitors simultaneously

　　Multitasking throughout the day in using the computer while speaking with callers on the phone.

　　Must be Bilingual -English and Spanish Speaking

　　Must be a team player.

　　Additional benefits offerings for our Experis consultants include:

　　Medical, Dental, Vision, 401k

　　Weekly pay with direct deposit

　　Consultant Care support

　　Free training to upgrade your skills

　　Dedicated Career Partner to help you achieve your career goals

　　If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

　　About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

　　ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

　　ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.