Service Desk IT Communications Manager - 300001330789158

　　DESCRIPTION/RESPONSIBILITIES:Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

　　We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

　　If you need assistance to complete your application due to a disability, please email [email protected] Qualifications: * Bachelor's Degree in Information Systems, Computer Science, Software Engineering from an accredited institution or 5 years of IT experience in lieu of degree. * Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

　　Preferred Qualifications: * Experience with Service Now and/or ITIL Methodology

　　Salary range: $85 - $105k /year approximation (Actual compensation is subject to variation due to factors such as education, experience, skillset, and/or location).Basic Qualifications: * Bachelor's Degree in Information Systems, Computer Science, Software Engineering from an accredited institution or 5 years of IT experience in lieu of degree. * Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

　　Preferred Qualifications: * Experience with Service Now and/or ITIL Methodology

　　Salary range: $85 - $105k /year approximation (Actual compensation is subject to variation due to factors such as education, experience, skillset, and/or location).Howmet Aerospace, Inc. (Howmet) is currently in search of a Service Desk / IT Communications Manager to join our Global Information Services (GIS) Resource Unit based out of Pittsburgh, Pennsylvania. The position will report into the Senior Manager, ServiceNow & Help Chain and be part of the Corporate IT Services team that strives to support and maintain the Service Desk and actively designs and builds innovative solutions to address business and customer needs.

　　The role of Service Desk / IT Communications Manager is to oversee the day-to-day activities of the service desk operations to ensure users and business teams receive the support they require. This includes: * Part general management, part service operations and escalations. * Monitor operations to make sure tickets are addressed in a timely manner. * Serve as the service-desk liaison for major business impacting issues. * Assist in Technical writing and review of Knowledge base articles.

　　Major Activities / Key Challenges: * Responsible for smooth operations and that SLA's are being followed. * Service Desk performance and reporting review monthly with each Business Unit. * Support of critical escalations of tickets and resolutions. * Ensuring Knowledge base articles exist for the Desk and are updated routinely. * Continued development of Service Now to address the current business needs. * Assist with global GIS communications and facilitate translations.

　　Essential Knowledge & Skills: * Strong customer engagement skills with excellent interpersonal and presentational skills, with the ability to communicate (verbally and written) at all levels of the business, IT, and corporate partners (vendors) effectively. * Technical writing skills to address current and future Knowledge base articles. * Experience with Incident response

　　Major Customers: * Howmet computer users * Suppliers of products and services * Teams, peers, manager, and other relevant personnel in the GIS organization

　　Howmet Aerospace, Inc. (Howme ) is currently in search of a Service Desk / IT Communications Manager to join our Global Information Services (GIS) Resource Unit based out of Pittsburgh, Pennsylvania. The position will report into the Senior Manager, ServiceNow & Help Chain and be part of the Corporate IT Services team that strives to support and maintain the Service Desk and actively designs and builds innovative solutions to address business and customer needs.

　　The role of Service Desk / IT Communications Manager is to oversee the day-to-day activities of the service desk operations to ensure users and business teams receive the support they require. This includes: * Part general management, part service operations and escalations. * Monitor operations to make sure tickets are addressed in a timely manner. * Serve as the service-desk liaison for major business impacting issues. * Assist in Technical writing and review of Knowledge base articles.

　　Major Activities / Key Challenges: * Responsible for smooth operations and that SLA's are being followed. * Service Desk performance and reporting review monthly with each Business Unit. * Support of critical escalations of tickets and resolutions. * Ensuring Knowledge base articles exist for the Desk and are updated routinely. * Continued development of Service Now to address the current business needs. * Assist with global GIS communications and facilitate translations.

　　Essential Knowledge & Skills: * Strong customer engagement skills with excellent interpersonal and presentational skills, with the ability to communicate (verbally and written) at all levels of the business, IT, and corporate partners (vendors) effectively. * Technical writing skills to address current and future Knowledge base articles. * Experience with Incident response

　　Major Customers: * Howmet computer users * Suppliers of products and services * Teams, peers, manager, and other relevant personnel in the GIS organization

　　Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity