New York is leading the nation in the fight on global climate change and the transition to a clean energy-powered economy. The Climate Act (https://climate.ny.gov/) has created the most aggressive climate change goals in the nation and requires an ambitious agenda that blends proven catalysts with innovative approaches while operating across a broader energy arena that is rapidly evolving. New York State Energy Research & Development Authority (NYSERDA) is a driving force in realizing this agenda. NYSERDA works with stakeholders that span residents, business owners, developers, community leaders, local government officials, universities, utilities, investors, entrepreneurs, and more, to develop, invest, and foster conditions that:

　　Attract the private sector capital investment needed to expand New York’s clean energy economy.

　　Overcome barriers to using clean energy at a large-scale in New York.

　　Enable New York’s communities and residents to benefit equitably from energy efficiency and renewable energy.

　　INTERNSHIP OVERVIEW

　　This is a paid internship for current students at an accredited college. The pay rate is from $15 to $18 per hour based on current class year. This internship will begin in the Spring 2024 semester and continue through Fall 2024 or (Spring 2025).

　　Interns must be located in New York State while working. It is expected that interns will follow our telework policy, with a combination of in-office and remote work. Interns work up to 18.5 hours per week during the semester, and up to 37.5 hours per week between semesters, when not attending classes.

　　PRIMARY RESPONSIBILITIES

　　Work on patching remediation: patching, securing, updating, hardening physical machines.

　　Visit users in person to assist with the above.

　　Assist with updating documentation on the Knowledge Base as well as creating tip sheets for users.

　　Work to complete an asset inventory of NYSERDA devices.

　　Assist with the implementation of new remote management software on NYSERDA devices.

　　Be assigned tickets from the Service Desk ticketing system commensurate with their skills and opportunities for growth and learning.

　　Good “People Skills” and willingness to explain things in simple language to users.

　　MINIMUM QUALIFICATIONS

　　Experience with Computers.

　　Experience dealing with users / the general public in a professional manner.

　　ADDITIONAL QUALIFICATIONS

　　Experience with mobile devices .

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