Description We need someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be the best fit for this Help Desk Analyst position. This Help Desk Analyst role is based in the Flint, Michigan area and is a long-term contract / temporary opportunity.

　　Major responsibilities

　　Reply and follow up on technical help tickets submitted via phone, email, and walk-ups

　　Offer IT support for operating systems, productivity software, and a variety of other applications used internally

　　Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

　　Independently investigate and implement solutions to technical issues Requirements - Foundational knowledge in Troubleshoot

　　Experience with Bomgar

　　Demonstrated knowledge of Communication Skills

　　Comprehension of Intune

　　Android experience highly valued

　　Practical knowledge of Computer System

　　Previous experience working with Technical Assistance

　　Solid understanding of customer service

　　Good understanding of iOS

　　Hands-on experience with Mobile Device Support

　　Adeptness in Networking

　　Earlier work involving VPN Technologies

　　Background working with Service Desk

　　Computer Hardware experience highly preferred

　　Expertise in Microsoft

　　Experience with Call Center Customer Service

　　Workstation Support experience

　　General familiarity with Queries

　　Ability to recognize, evaluate, and resolve problems effectively

　　Proven experience in installing and configuring operating systems, networked and local printers, and business applications

　　IT support ticketing system experience desired

　　Understanding of basic networking concepts

　　Working knowledge of user administration and bug fixing in a client server environment Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .