Role Purpose:

　　The Service Desk Agent is responsible for providing first-level support to end users of IT services. This includes answering phone calls, responding to emails & Chats, and resolving technical issues. The ideal candidate will have strong customer service skills, technical aptitude, and the ability to work independently and as part of a team.

　　Responsibilities:

　　Answer phone calls, hats and emails from end users with technical issues.

　　Troubleshoot and resolve technical issues.

　　Escalate issues to the appropriate level of support as needed.

　　Document all customer interactions in the ticketing system.

　　Maintain a high level of customer satisfaction.

　　Keep up-to-date on new IT products and services.

　　Collaborate with other members of the IT team to resolve complex issues.

　　Qualifications:

　　Degree in IT/Engineering/ Business or related field.

　　1-2 years of experience in a customer service or technical support role.

　　Strong customer service skills.

　　Technical aptitude.

　　Ability to work independently and as part of a team.

　　Excellent written and verbal communication skills.

　　Proficient in Microsoft Office Suite.

　　Preferable with ITIL foundation certification - Added Advantages

　　Fresh graduates encouraged to apply.

　　Rotational shift basis: Shift changes monthly between teams. 24/7 coverage basis.

　　Work Location/Project = Hybrid

　　Fujitsu at a Glance

　　Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

　　We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!

　　At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, ethnic or national origin, citizenship, political belief, social condition, family, marital or civil status, genetics, disability, age, veteran status, or conviction of an offence that is unrelated to employment. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners .

　　Requisition ID : 20685