At HP, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful progress with the belief that one thoughtful idea has the power to change the world.

　　As a Service Delivery Manager you have a win-win opportunity: Use your skills to manage the delivery of our printing services, then grow your own career through a variety of paths inside one of the world’s leading technology companies.

　　You will be responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP.

　　What a Service Delivery Manager does at HP:

　　Is the single point of contact for the customer managing change requests and customer queries

　　Manages day-to-day operation and assumes responsibility for all service levels to be delivered to customer

　　Proactive elevation and escalation management

　　Prepares, leads and manages operational account reviews

　　Coordinates all relevant resources (internal/external partners)

　　Supports Total Customer Experience management and achieves customer satisfaction targets

　　Manages Change Orders and provides consulting to customer on new products and services

　　Manages forecasting and P&L on an account basis and maintains profitability

　　Tracks and captures data/metrics

　　Individuals who do well in this role at HP, usually possess:

　　University or College degree

　　2 years of service delivery experience, ideally Outsourcing or Project Management or ConsultingStrong German and English language skills (spoken and written)

　　Experience with Service Delivery Management and general customer handling

　　Leadership experience

　　Client facing experience (face-to-face or remote)

　　Project management or project coordination experience

　　Personal skills and qualities that will help you out:

　　Strong collaboration, influence and negotiation skills in cross-functional teams

　　Ability to manage conflict and complex situations

　　Ability to apply business acumen and results driven attitude

　　Comfortable to work in a remote, virtual environment

　　Process and Methodology focused

　　Technical skills:

　　MS Office applications and min. basic level of Excel

　　Project Management Methodologies - would be an advantage

　　ITIL foundation, processes & tools knowledge – would be an advantage

　　MS process and technology knowledge and background - would be an advantage

　　We love our work environment and career growth journey. We think you will too:

　　Inspirational and collaborative team that supports your growth

　　Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)

　　The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impact

　　What do we offer:

　　Additional medical insurance

　　Life insurance

　　Additional days paid leave

　　Food vouchers

　　Wellness program (incl. Multisport cards)

　　Work-life balance support including work from home opportunities

　　We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

　　This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

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　　About HP

　　You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

　　So

　　are we. We love taking on tough challenges, disrupting the status quo,

　　and creating what’s next. We’re in search of talented people who are

　　inspired by big challenges, driven to learn and grow, and dedicated to

　　making a meaningful difference.

　　HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

　　Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.

　　From the boardroom to factory floor, we create a culture where everyone is

　　respected and where people can be themselves, while being a part of

　　something bigger than themselves. We celebrate the notion that you can

　　belong at HP and bring your authentic self to work each and every day.

　　When you do that, you’re more innovative and that helps grow our bottom

　　line. Come to HP and thrive!

　　Equal Opportunity Employer (EEO):

　　HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).