This job was posted by https://www.kansasworks.com : For moreinformation, please see: https://www.kansasworks.com/jobs/12813421

　　Service Delivery Coordinator (Part-time)

　　Were in search of a dynamic individual to step into the spotlight as ourService Delivery Coordinator, where part-time doesnt mean less impactitmeans a more concentrated punch.

　　In this role, youll wear many hats. From scheduling and the qualityassurance of service needs, youll be the friendly face that bridges thegap between our clients and our exceptional support team.

　　As a part-time Service Delivery Coordinator, youre not just managingtasksyoure bringing the human touch to the IT support experience. Readyto join a team where your efforts make waves in the world of ITservices? Weve got a seat saved for youapply now.

　　The Service Delivery Coordinator is responsible for the scheduling, andquality assurance of service needs and project work. This position willact as the client liaison for remote and on-site support and projectwork and will communicate with customers to ensure all services meet orexceed defined quality standards.

　　Essential Duties and Responsibilities:

　　Scheduling engineers and project managers based on service, and projectneeds, skill sets, and availability.

　　Maintains customer satisfaction by investigating concerns, routing themto the assigned staff, and responding to special requests.

　　Review and prepare all critical information for client invoicing andbilling. May perform billing as needed.

　　Track hardware and software orders and ensure accurate delivery of each.

　　Analyze and provide insight regarding the initial proposal and any finaldeviations to ensure future continuous improvements and an accurateproject plan.

　　Act as the first point of contact to update customers, as needed,regarding the status of service needs.

　　Ensure weekly service and project time is entered and all time has beenaccounted for.

　　Coordinate with purchasing, sales, project managers, and client successmanagers as necessary.

　　Additional duties as assigned.

　　Knowledge, Skills, and/or Abilities Required: To perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skill, and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essentialfunctions.

　　Required:

　　Ability to communicate with internal and external customers, technicalsupport team, and vendors.

　　Service Awareness of all organizations.

　　Knowledge of the key IT services for which service is being provided.

　　Enjoy working in a fast-paced environment, shifting gears quickly, andmultitasking.