Service Coordinator CHC Sr

　　Location: Philadelphia, PA

　　Primary Job Function: Information Systems

　　ID**: 29714

　　Your career starts now. We are looking for the next generation of health care leaders.

　　At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities. As one of the nations leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we would like to hear you.

　　Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

　　Discover more about us at www.amerihealthcaritas.com.

　　Responsibilities:

　　The CHC Senior Service Coordinator assists participants who are eligible for LTSS in obtaining the services they need as required by CHC. He or she contributes to the LTSS care coordination process by performing telephonic and/or face-to-face assessments for the identification, evaluation, coordination and management of participant’s needs, including physical health, behavioral health, social services and long term services and supports. This position is also responsible for conducting audits of external Service Coordination entities in accordance with the AmeriHealth Caritas Pennsylvania Community Health Choices model of care.

　　Key Accountabilities and Responsibilities

　　Conduct audits of external Service Coordination Entities in accordance with the AmeriHealth Caritas Pennsylvania Community Health Choices model of care.

　　Collaborates with corporate training team to facilitate in person training sessions with external service coordination entities

　　Facilitate participant-centered planning team meetings to coordinate care and services Identify, coordinate, and assist participants in gaining access to needed LTSS and other Covered Services, as well as non-covered medical, social, housing, educational, and other services and supports.

　　Provides information to participants and conducts monitoring of authorized services and supports for Participants.

　　Informs participants about available LTSS required needs assessments, the PCSP process, service alternatives and service delivery options.

　　Informs participants of their rights and responsibilities as well as assists with the complaint, grievance, and DHS Fair Hearing process.

　　Collects additional necessary information, including participant preferences, strengths, and goals to inform the development of the PCSP.

　　Conducts comprehensive needs assessments annually or more frequently as needed in accordance with CHC requirements.

　　Education/ Experience:

　　Bachelor’s Degree.

　　At least three years working in social service or health care related field.

　　Other Skills:

　　Experience working with people with disabilities or seniors in need of LTSS

　　Knowledge of the home and community-based service system and how to access and arrange for services;

　　Experience conducting LTSS needs assessments and monitoring LTSS delivery.

　　Ability to provide informed advocacy

　　Experience in partnering with, influencing and collaborating closely with external Service Coordination Entities or similar organizations”

　　Experience in assessing and determining needs of external partners.

　　Ability to interact with health care professionals in a professional manner.

　　Ability to travel up to 75%.

　　Diversity, Equity, and Inclusion

　　At AmeriHealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

　　We keep our associates happy so they can focus on keeping our members healthy.

　　Our Comprehensive Benefits Package

　　Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.

　　EOE Minorities/Females/Protected Veterans/Disabled