Job Summary

　　To provide quality and professional coordination support to the Emerson customer base for all Emerson Final Control products in Saudi Arabia .

　　Job Description

　　Responsible for interfacing with customers, suppliers, LBPs in functional areas such as Quotation coordination, order processing, material planning, delivery schedule/status update of in house and field services.

　　Job Responsibilities

　　Oversee all regional interaction with MEA Customer service team impact partners, customers &sales teams to ensure service requirements are met to the highest standards with a particular focus on continuous improvement.

　　Coordination with MEA Customer Service team, Field and Depots for scheduling and availability.

　　Create and maintain daily schedules for Depot and field services

　　Communicates regional forecasted demand requirements and escalates in advance.

　　Ensuring a robust demand management process is in place and maintained to achieve 100% customer service level simultaneously driving to meet Emerson’s operational/financial goals.

　　Ensure unique reference numbers are maintained and tracked throughout quote to cash process

　　Provide information on the status of orders / progress to Customers / LBP for Depot and field services.

　　Collaborates with supervisors and Engineers to receive schedules in a timely manner and avoid scheduling issues.

　　Engages with vendors to ensure supply needs are met and maintained for spare parts, equipment consumables and resources.

　　Document and report key information to supplier performance.

　　Interface, communicate and incite expedited delivery with WA HQ Customer service team for FCTL products in various world areas (EU, NA & AP)

　　Perform regular monitoring and follow up of Critical orders (example: order for shut down)

　　Access JDE/JDI system for orders details and update the factory acknowledged ship dates and/or reschedule dates.

　　Assist Logistics coordinators with the preparation of necessary shipping documents as and when required

　　Ensure services rendered final job packs and invoiced and final copy filed.

　　Follow up time sheets and supporting docs of service engineer and time sheets for completed jobs to allow timely invoicing

　　Ensure adherence to local and international Emerson Trade Compliance procedures in connection with all transactions and business practices.

　　Create and maintain a directory of service providers and resources

　　Coordinate with regional HQ for any required documents requested by customers related to gate passes / Site access.

　　Preparation of documents for customer Site ID’s

　　Planning and coordination of customer visit for STO’s and inspections

　　Coordination with Sales teams and local business partner to collect and review all forecasted tasks

　　Run and maintain demand planning and project plans and update on daily basis

　　Run and maintain cadence calls with local business partner and MEA Customer Service team for all current job status.

　　Adherence to STO processes throughout all steps implementing and maintaining check lists for all tasks

　　Issue Job packs to Supervisors and engineers

　　Collect required parts / materials / tools prior to completion of STO Projects and Maintenance work, Audit Content of Work Scope, Finalize Resource/Equipment Plan, Safety & PPE Checklists, Complete Communications Strategy.

　　Monthly reporting of Metrics and KPI

　　Maintain compliance and procedures as per Emerson policies and procedures

　　Other duties as assigned.

　　Basic Qualifications

　　Bachelor’s degree in engineering or equivalent industry experience Demonstrates ability to use Microsoft Office Suite.

　　Preferred Qualifications Administration and organizational skills IT skills

　　CRM awareness Ability to multi-task

　　Strong administrative organization skills Client and service minded

　　Excellent written and verbal communication skills Accurate with attention to detail

　　Understanding of basic accountancy principles

　　Can work independently and in a team

　　Stress resistant, flexible, pro active

　　Health & Safety

　　Recognize and accept HSE Roles & Responsibilities as defined in Emerson’s Company Procedures.

　　Failure to comply with Safety Management System and Health and Safety procedures will result in disciplinary procedures**

　　Health & Safety

　　Ensure effective leadership in HSE, leading by example and setting the direction for a successful health and safety program and creating a foundation for a positive safety culture.

　　Discuss Health and Safety first or at least early on the agenda of every meeting.

　　Ensure effective management of HSSE risks and impacts. Report all hazards, incidents and Near Misses in line with the MEA Emerson HSE incident policy. Active involvement in the investigation of accidents, near misses, incidents and ill health where required.

　　Conduct all HSE training assigned to you as an employee

　　100% utilization of the Emerson Safety App.

　　About Emerson

　　Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal—to create groundbreaking solutions that leave our world in a better place than we found it. Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

　　Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.

　　A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide. Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.

　　Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.

　　Requisition ID : 23018346

　　Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.