Service Architect Specialist

　　Job Req ID: 25197

　　Posting Date: 18 Jan 2024

　　Function: Business Services & Operations

　　Location:

　　Belfast N.I, United Kingdom

　　Salary: Competitive + Excellent Benefits

　　Why this job matters

　　This role is critical in ensuring Business Managed Service / BT's capability to deliver manages services against complex customer requirements and shaping the experiences we create for our Corporate and Public Sector customers. This role is the epitome of Connect For Good. You will steer the direction of the service design approach in all major bids, ensuring contracts reflect an accurate and realistic service that is deliverable and cost effective.

　　You will work with a wide range of internal and external stakeholders and be accountable for the end to end service proposition with engagement through the whole sales lifecycle and in-life delivery process. As our Service Architect Specialist, you will directly impact NPS (net promotor score) across Business Managed Services and BT Business Growth Strategy.

　　This role can be based across either Belfast or Hatfield

　　What you’ll be doing

　　Accountability for delivering the optimal service model for non-standard and complex customer solutions; including defining customer requirements, designing service solutions, negotiating offerings, resource forecasting and developing pricing to ensure we're commercially competitive

　　Responsibility for developing and managing strong customer relationships at senior level through providing specialist thought leadership and actively influencing the customer's service strategy and operational decisions

　　Accountability for the production of high-quality bid proposal documents outlining the specifications and value of our service to the customer. May be required, as part of the bid team, to lead the bid service workstream, consolidating partner and 3rd party service support into the overall solution/proposition

　　Negotiating directly with the customer at senior level (up to board level) on key service components such as contractual schedule content and Service Level Agreements (SLAs), in addition to third party contract service support, ensuring flow down of service constraints

　　Facilitating and contributing to innovation of approaches, using specialist knowledge of BT’s products and services to underpin service delivery. Contributing to the development and implementation of unit policies, documentation and procedures to ensure we are re-using and optimising design methodologies where applicable

　　Essential Skills

　　Requirements Analysis

　　Risk Management

　　Commercial Acumen

　　Solution Design

　　Proposal Development

　　What we would like to see on your CV

　　You should be able to leverage the experience of the relevant BT wide professional communities to discharge these responsibilities, thus ensuring knowledge sharing extends beyond the functional boundary of the role

　　You'll have broad experience and / or understanding in delivering service to business customers, ranging from medium commercial / retail enterprises to large public sector

　　You'll have a thorough understanding of the service strategy for Corporate & Public Sector, the organisation, processes and stakeholders required to assure a guaranteed deliverable quality service design

　　Commercial acumen and competency that enables identification of cost versus value and able to present such to stakeholders

　　The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years

　　Benefits

　　At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

　　Benefits of working for BT include:

　　• Competitive salary

　　• 10% on target bonus

　　• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

　　• 25 days annual leave (not including bank holidays), increasing with service

　　• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan

　　• World-class training and development opportunities

　　• Option to join BT Shares Saving schemes.

　　• Discounted broadband, mobile and TV packages

　　• Access to 100’s of retail discounts including the BT shop

　　Flexible Working

　　This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

　　With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

　　We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

　　We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

　　As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

　　A FEW POINTS TO NOTE:

　　Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

　　DON'T MEET EVERY SINGLE REQUIREMENT?

　　Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.